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Second Order Interactive End User Development Appropriation in the Public Sector: Application Development Using Spreadsheet Programs

Second Order Interactive End User Development Appropriation in the Public Sector: Application Development Using Spreadsheet Programs

Anders Avdic
Copyright: © 2018 |Volume: 30 |Issue: 1 |Pages: 25
ISSN: 1546-2234|EISSN: 1546-5012|EISBN13: 9781522542209|DOI: 10.4018/JOEUC.2018010105
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MLA

Avdic, Anders. "Second Order Interactive End User Development Appropriation in the Public Sector: Application Development Using Spreadsheet Programs." JOEUC vol.30, no.1 2018: pp.82-106. http://doi.org/10.4018/JOEUC.2018010105

APA

Avdic, A. (2018). Second Order Interactive End User Development Appropriation in the Public Sector: Application Development Using Spreadsheet Programs. Journal of Organizational and End User Computing (JOEUC), 30(1), 82-106. http://doi.org/10.4018/JOEUC.2018010105

Chicago

Avdic, Anders. "Second Order Interactive End User Development Appropriation in the Public Sector: Application Development Using Spreadsheet Programs," Journal of Organizational and End User Computing (JOEUC) 30, no.1: 82-106. http://doi.org/10.4018/JOEUC.2018010105

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Abstract

This paper seeks to respond to the research question: How does appropriation take place in the public sector in the development of end user applications by civil servants? Appropriation is defined as taking advantage of opportunities related to the development and use of applications, when the developer has in-depth knowledge of the problem domain and is also the primary user of the application. The author's results showed that public servants who have deep problem domain knowledge can take advantage of end user tools (e.g. spreadsheet programs) in the problem- solving process to solve vaguely defined problems. Appropriation is manifested in the continuous development of various ICT applications. In this paper, the author differentiates between first- and second-order appropriation. First-order appropriation takes place when the potential of the development tool is appropriated by the end user. Second-order appropriation takes place when an application is continuously developed and refined in parallel with the end user's learning process and the development of organizational requirements.

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