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Evaluating Citizen Adoption and Satisfaction of E-Government

Craig P. Orgeron, Doug Goodman

Source Title: International Journal of Electronic Government Research (IJEGR)7(3)

ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781613506875|DOI: 10.4018/jegr.2011070104

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MLA

Orgeron, Craig P., and Doug Goodman. "Evaluating Citizen Adoption and Satisfaction of E-Government." IJEGR vol.7, no.3 2011: pp.57-78. http://doi.org/10.4018/jegr.2011070104

APA

Orgeron, C. P. & Goodman, D. (2011). Evaluating Citizen Adoption and Satisfaction of E-Government. International Journal of Electronic Government Research (IJEGR), 7(3), 57-78. http://doi.org/10.4018/jegr.2011070104

Chicago

Orgeron, Craig P., and Doug Goodman. "Evaluating Citizen Adoption and Satisfaction of E-Government," International Journal of Electronic Government Research (IJEGR) 7, no.3: 57-78. http://doi.org/10.4018/jegr.2011070104

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Abstract

Governments at all levels are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services. E-government presents a tremendous impetus to move forward in the 21st century with higher quality, cost-effective, government services, and a better relationship between citizens and government. This research considers theoretical foundations from the Technology Acceptance Model (TAM), the Web Trust Model (WTM), and SERVQUAL to form a parsimonious model of citizen adoption and satisfaction for e-government services. The authors find that usefulness, or end-user convenience, to be the principal determinant of e-government adoption and satisfaction, unaffected even when controlling demographic variables such as race, income, and education are introduced.

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Evaluating Citizen Adoption and Satisfaction of E-Government

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