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Trust Dimensions and the Adoption of E-Government in Jordan

Emad Abu-Shanab, Ameen Al-Azzam

Source Title: International Journal of Information Communication Technologies and Human Development (IJICTHD)4(1)

ISSN: 1935-5661|EISSN: 1935-567X|EISBN13: 9781466612570|DOI: 10.4018/jicthd.2012010103

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MLA

Abu-Shanab, Emad, and Ameen Al-Azzam. "Trust Dimensions and the Adoption of E-Government in Jordan." IJICTHD vol.4, no.1 2012: pp.39-51. http://doi.org/10.4018/jicthd.2012010103

APA

Abu-Shanab, E. & Al-Azzam, A. (2012). Trust Dimensions and the Adoption of E-Government in Jordan. International Journal of Information Communication Technologies and Human Development (IJICTHD), 4(1), 39-51. http://doi.org/10.4018/jicthd.2012010103

Chicago

Abu-Shanab, Emad, and Ameen Al-Azzam. "Trust Dimensions and the Adoption of E-Government in Jordan," International Journal of Information Communication Technologies and Human Development (IJICTHD) 4, no.1: 39-51. http://doi.org/10.4018/jicthd.2012010103

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Abstract

E-government project utilization depends on users’ adoption of the system, where trust is a crucial factor in forcing the intentions to use such systems. This research utilized 105 usable responses from citizens who used and explored e-government services. It was hypothesized that trust in e-government and trust in the Internet, along with perceived risk, will significantly influence trust in E-government, and further intention to use the system. Using path analysis, results supported trust in government and the Internet and did not support perceived risk. Also, trust in e-government significantly influenced intention to use the system. Finally, path analysis indicated a significant mediation of trust in E-government, where direct and indirect effects were estimated. Conclusions and future work are stated at the end.

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Trust Dimensions and the Adoption of E-Government in Jordan

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