Best-managed crises can bring positive recognition and enhance an organization’s value; worst-managed crises can snuff its viability. Numerous books have been written on the topic, but many lack rigor: prescriptions are untested and quick fixes are based on elevating the readers’ fears. The International Handbook of Organizational Crisis Management reflects the latest understanding of this field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, this book offers new frameworks and findings that capture insights and guidance for researchers and executives. Today’s crises require no less. Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises. The International Handbook of Organizational Crisis Management is a grounded cross-section of informed perspectives, a leading edge overview of the field of crisis management that will be useful to researchers and thoughtful practitioners.

A Cognitive Approach to Crisis Management in Organizations

A Cognitive Approach to Crisis Management in Organizations

A cognitive approach to crisis management in organizations

The goal of this chapter is to gain insight into the sociocognitive analysis of organizational crises using a crisis perception model. Using complementary cognitive mapping to elicit collective and individual cognition, we intend to understand why and how perception, cognition, and semantics play an important role in understanding organizational crises. The first part of the chapter defines the characteristics of organizational crises, the second presents the theoretical foundations of the sociocognitive roots, and the third explores crisis empirical data using cognitive mapping software. We embed our research in organizational theory viewing organization in three dimensions: the “structures in which actors’ games take place” the “relations between actors who set in ...

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