2008 | OriginalPaper | Buchkapitel
Lost Customers
verfasst von : Willem Burgers, Ph.D.
Erschienen in: Marketing Revealed
Verlag: Palgrave Macmillan UK
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Imagine in your company you tape all business meetings and conversations for a whole year. What percentage of those millions of words would be about lost customers? How much discussion is there in your company on which customers left? Why they left? Where they went? What you can do to get them back?