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Erschienen in:
2020 | OriginalPaper | Buchkapitel
Machine Learning Infusion in Service Processes
verfasst von : Uwe Messer, Stefan Faußer
Erschienen in: Automatisierung und Personalisierung von Dienstleistungen
Verlag: Springer Fachmedien Wiesbaden
In this article we focus on Machine Learning in services and introduce a framework for Machine-Learning-Infusion (ML-infusion) in service processes. We introduce basic machine learning tasks, outline the differences between Machine Learning (ML) and related concepts such as Artificial Intelligence (AI), and present a literature review on machine learning in the service literature. Finally, we present our framework of Machine-Learning-Infusion and discuss potential application areas.
