Having explained the framework that guides this book in chapter 1, the data and methodology used in chapter 2, and the country context in which the analysis is carried out in chapter 3, the analysis of the role that FIIs play in healthcare and education service delivery in Ghana and Burkina Faso, and more generally in sub-Saharan Africa, starts with this chapter. Specifically, this chapter considers the question of the market share of FIIs, while the next two chapters discuss questions regarding the reach to the poor of FIIs, as well as the cost for households to use the services provided by FIIs and the funding sources of FIIs. In a loose way, one could say that chapters 4 through 6 are focused on the “supply side” of service delivery. By contrast chapter 7, on user satisfaction with FIIs, the reasons for choosing FIIs, and (to a lower extent) the performance of FIIs is mostly devoted to the “demand side” of service delivery. This is a loose characterization because what any of the questions considered is the result of some type of equilibrium between the supply of services and the demand for services. Nevertheless, it remains that the size of the “faith sector” in healthcare and education service delivery, as well as the cost of its services, who they reach, and how they are funded are in large part the result of supply decisions by the management of FIIs, while the satisfaction with the services received and the reasons for choosing faith-inspired providers relate more to the preferences of the households that demand these services.
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