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Über dieses Buch

Do you need to learn how to use Microsoft Teams? Are you questioning how to drive user adoption, govern content, and manage access for your Teams deployment? Either way, Mastering Microsoft Teams is your one-stop-shop to learning everything you need to know to find success with Microsoft Teams.

Microsoft’s new chat-based collaboration software has many rich features that enable teams to be more efficient, and save valuable time and resources. However, as with all software, there is a learning curve and pitfalls that should be avoided.

Begin by learning the core components and use cases for Teams. From there the authors guide you through ideas to create governance and adoption plans that make sense for your organization or customer. Wrap up with an understanding of features and services in progress, and a road map to the future of the product.

What You'll Learn

Implement, use, and manage Microsoft Teams

Understand how Teams drives productivity and engagement by combining the functionality of Microsoft Groups, SharePoint, OneDrive, Outlook, and other services in one location

Govern, explain, and use Teams in your organization

Know the pitfalls to avoid that may create challenges in your usage of Teams

Become familiar with the functionality and components of Teams via walkthroughs, including opportunities for automating business processes in Teams

Who This Book Is For

Anyone who wants to learn Microsoft Teams. To get the most out of the book, a basic understanding of Office 365 and a subscription, including a Microsoft Teams license, is useful.



Chapter 1. Introduction to Microsoft Teams

If you are reading this book, it is highly likely that you have heard some of the excitement surrounding Microsoft Teams. Understanding the value of the application and knowing about its components and how they interact with each other is a good way to start learning about the product. In this chapter, we explain the different methods of accessing Microsoft Teams and the different features that combine to make it work. If you’re ready to begin your journey of learning Microsoft Teams, without further ado, let’s begin!
Melissa Hubbard, Matthew J. Bailey

Chapter 2. Working in Teams

Teams and their channels are the heart of user collaboration and productivity. Although Microsoft Teams can be used just for chatting and holding meetings, the true power of the application is recognized by adding teams and channels and knowing how to retrieve information from them. This chapter provides information and instructions on how to maximize working with Microsoft Teams. We explore creating teams, channels, and tabs, as well as searching by using the @commands and shortcuts.
Melissa Hubbard, Matthew J. Bailey

Chapter 3. Communicating in Teams

Microsoft Teams offers a suite of communication tools that empower team members to be engaged and collaborative with one another. In the modern world, team members are on the go and often work from remote locations away from their team. Having reliable virtual communication options is absolutely essential to drive productivity by working together and making decisions. In this chapter, we’ll discuss voice, video, imagery, chat, and other ways to communicate in Microsoft Teams.
Melissa Hubbard, Matthew J. Bailey

Chapter 4. Meetings in Teams

There has been a lot of discussion and research in the business world over the last several years about the time, money, and resources wasted on meetings. Group chat and conversations in Microsoft Teams offer practical ways to discuss topics and make decisions without taking an hour or more out of several team members’ day to be in a meeting together. There are situations, however, in which meetings are necessary. Whether you are meeting to discuss status updates, do a project code review, refine a sales plan, or for any other business reason, Microsoft Teams has a way to bring you together.
Melissa Hubbard, Matthew J. Bailey

Chapter 5. User Adoption in Teams

Have you seen eyes rolling and heard the moaning when a memo is sent out telling you and your teammates of a new intranet that they will need to use? Have you felt annoyed when you are told by leadership that there is a change to the performance review process and system, which is the third change in two years? If you ask information technology leaders what the biggest challenges of implementing new software are, user adoption will be at the top of the list.
Melissa Hubbard, Matthew J. Bailey

Chapter 6. Governance

Governance goes hand in hand with user adoption. Having a well-thought-out governance plan ensures that Microsoft Teams is managed and used in the way it was intended. Users will adopt Microsoft Teams if it is well-governed and useful to them. A solid governance plan ensures that the user experience remains positive and that organization assets are stored and used properly. The biggest selling point of Microsoft Teams is that it improves the speed and ease of collaboration by providing one location where teammates can interact, share content, and conduct meetings. However, the benefits will only be realized if time is spent planning the administration and management of the service prior to making it available to your users. Without a governance plan, there are pitfalls that will negate these benefits.
Melissa Hubbard, Matthew J. Bailey

Chapter 7. Automating Business Processes in Teams

In the modern workplace, the automation of business processes and information gathering is becoming more and more commonplace. If a task at work is routine, simple, and repetitive, and involves data entry or searching for information, it is likely a good candidate for business process automation. With Microsoft Teams being a digital workspace that is meant to serve as a catalyst for communication, collaboration, decision making, and creativity, it makes sense to automate as many tasks as possible so that the focus is on bringing the team to the next level of success. Microsoft Teams allows data from third-party cloud-based applications to be leveraged, so the possibilities for business process automation are vast. Business process automation can be achieved in Microsoft Teams using bots and Microsoft Flow.
Melissa Hubbard, Matthew J. Bailey

Chapter 8. Known Challenges and the Future

Some parts of Microsoft Teams are new and built with open source technologies, which is a different direction for Microsoft. Due to this (and other reasons), you will possibly find issues with the application when you use it. You will also most likely encounter some limitations in trying to accomplish your tasks as you work with it daily. Although this might sound a bit discouraging, Microsoft is investing in Microsoft Teams a great deal—more so than some of its other software. Depending on when you are reading this book (compared to when it was written), knowing the roadmap, issues, and user feedback can help make a realistic plan in how to use Microsoft Teams. In this chapter, we discuss issues that may occur when using Microsoft Teams.
Melissa Hubbard, Matthew J. Bailey


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