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2021 | Buch

Measurement of Facilities Management Performance in Ghana's Public Hospitals

verfasst von: Daniel Amos, Cheong Peng Au-Yong, Zairul Nisham Musa

Verlag: Springer Singapore

Buchreihe : Management in the Built Environment

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Über dieses Buch

This book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study. It set forth in-depth theoretical and empirical underpinnings of performance measurement concepts for hospital facilities services, with the view to demonstrate critical performance dimensions to improve FM contributions and added value to healthcare delivery. The research approach adopted is mixed method encompassing qualitative interviews in case study setting and a questionnaire survey of sampled hospitals in Ghana. The book presents a number of useful tables, graphs as well as a pedagogic illustration of statistical analysis which are useful in understanding the concepts under reference. It develops a structural equation model for performance measurement of FM services. The book is of relevance to healthcare managers, facilities management practitioners and academics towards measuring and improving FM performance in hospitals. Although the data used in the analysis is based on the case study country Ghana, the result is by extension useful to several developing countries faced with the challenge to improve FM services delivery in public hospitals as well as other facilities management sectors.

Inhaltsverzeichnis

Frontmatter
Chapter 1. Introduction
Abstract
The introductory chapter presents the background of the study and the research problem. Based on the research problem, the chapter then defines the research questions, aim and objectives of the study. The chapter briefly highlight the significance of the research as well as the scope and limitations of the study. The chapter concludes with an outline of the book.
Daniel Amos, Cheong Peng Au-Yong, Zairul Nisham Musa
Chapter 2. Overview of Facilities Management and the Public Healthcare System in Ghana
Abstract
This chapter set forth the general background of facilities management and facilities management within the context of healthcare. The chapter also provides information on the FM functions and services to define the FM services scope of study. Finally, literature on public healthcare system in Ghana, specifically on healthcare development as well as the role of key stakeholders such as the Ministry of Health and the Ghana Health Service are also presented.
Daniel Amos, Cheong Peng Au-Yong, Zairul Nisham Musa
Chapter 3. A Literature Review on Performance Measurement
Abstract
This chapter explores and reviews performance measurement literature to understand the theoretical concepts and in particular identify the gaps in performance measurement literature. The chapter is presented in three parts. The first sections examines the concept of performance measurement generally and subsequently within the context of facilities management. The second part of the chapter deals with key performance indicators. In order to gain a broader knowledge of KPIs, a review of KPIs in construction and supply chains disciplines is conducted alongside KPIs in FM. Based on the integration of KPIs from the three disciplines, KPIs for the study are selected and presented.
Daniel Amos, Cheong Peng Au-Yong, Zairul Nisham Musa
Chapter 4. Research Methodology
Abstract
This chapter presents the research methods used in attaining the set objectives of the study. The chapter explains the research approach, process and strategies. In addition, the data collection and analytical techniques are also discussed. The conclusions of the chapter is preceded by the conceptual framework that set forth the researcher’s assumed intentions and directions of the research parameters tailored to meet the objectives of the study.
Daniel Amos, Cheong Peng Au-Yong, Zairul Nisham Musa
Chapter 5. Findings and Discussions
Abstract
This chapter presents the findings and discussions from the case studies interviews and the questionnaire survey. In line with the procedure of an exploratory sequential mixed methods adopted by the study, the results from the qualitative case study enquiries forms the basis for the questionnaire instrument of the second stage. The chapter is presented in two parts. Part I presents the findings and discussions from the case studies interviews. Part II presents the results of two strands of questionnaire survey (see Appendix B and C). Specifically part II presents the quantitative analysis on the investigations into performance measurement techniques, the result from the exploratory factor analysis and the proposed structural equation modelling to investigate the interactions between the performance dimensions established.
Daniel Amos, Cheong Peng Au-Yong, Zairul Nisham Musa
Chapter 6. Conclusions and Recommendations
Abstract
The concluding chapter summarizes the key findings of this study. The conclusions of the study are drawn based on the findings and the discussions presented in the previous chapters. This chapter also presents the contributions of the study to knowledge as well as the practical implications of the study. Finally recommendations and suggestions for future research are also outlined.
Daniel Amos, Cheong Peng Au-Yong, Zairul Nisham Musa
Backmatter
Metadaten
Titel
Measurement of Facilities Management Performance in Ghana's Public Hospitals
verfasst von
Daniel Amos
Cheong Peng Au-Yong
Zairul Nisham Musa
Copyright-Jahr
2021
Verlag
Springer Singapore
Electronic ISBN
978-981-334-332-0
Print ISBN
978-981-334-331-3
DOI
https://doi.org/10.1007/978-981-33-4332-0