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2017 | OriginalPaper | Buchkapitel

Mobile Application Usability Heuristics: Decoupling Context-of-Use

verfasst von : Ger Joyce, Mariana Lilley, Trevor Barker, Amanda Jefferies

Erschienen in: Design, User Experience, and Usability: Theory, Methodology, and Management

Verlag: Springer International Publishing

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Abstract

Context-of-use is a vital consideration when evaluating the usability of mobile applications. Thus, when defining sets of heuristics for the usability evaluation of mobile applications, a common practice has been to include one or more heuristics that consider context-of-use. Yet, most evaluations are conducted within usability labs. Consequently, the aim of this research is to question the utility of attempting to include inherently complex areas of context-of-use within limited sets of mobile application usability heuristics. To address this, a mapping study uncovered six sets of heuristics that can be applied to mobile application usability evaluations. A within-subjects empirical test with six Human-Computer Interaction practitioners evaluated a well-known travel mobile application using three sets of the mapped heuristics. The study found that the common practice of including context-of-use within mobile application usability heuristics is an ineffective approach.

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Metadaten
Titel
Mobile Application Usability Heuristics: Decoupling Context-of-Use
verfasst von
Ger Joyce
Mariana Lilley
Trevor Barker
Amanda Jefferies
Copyright-Jahr
2017
DOI
https://doi.org/10.1007/978-3-319-58634-2_30

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