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Über dieses Buch

This book adopts a multidimensional approach to explain current practices and trends in facility management. Presenting both research and practical insights from around the globe and providing definitions, examples and case studies, it allows readers to gain an understanding of corporate real estate, as well as asset, property, and facility management in the context of digital transformation, sustainability practice and process optimisation. The authors also discuss the latest trends in workplace management, the use of emerging technologies to optimise provision of facility services, and change management to implement new processes and reporting. A good mix of theory and practice, including a diverse set of examples, provide a constructive learning experience to the reader.



1. Facility Management: An Important Industry Sector

At the beginning of this chapter, the current size of the Facility Service industry is analysed to stress the importance of this underestimated industry sector. Next, Corporate Real Estate, Asset Property and Facility Management are defined. Their overlapping and differences, mainly with regard to their goals, are pointed out. In order to prove the theoretical definitions, the Facility Management demand side in large European companies is presented. As a result, we can see that the theory of the management discipline – according to EN and ISO – and practice go already hand in hand, but only in big companies.
Alexander Redlein, Eva Stopajnik

2. Optimisation of FM/RE Management

This chapter presents the different parts of an organisation (organisation structure and process-oriented organisation). It defines the different possibilities for setting up a structural organisation. Thereafter, the change management methodology “business process reengineering” is described as an appropriate tool to optimise the organisation and its processes within RE/FM/FS. Next, a methodology for optimising RE/FM/FS processes is shown in practise including the description of the relevant steps and the necessary data.
Alexander Redlein

3. IT Support

In this chapter, the structuring of data in terms of entity relationship (ER) diagrams is explained. Based on the results of ► Chap. 2 and the required data structure, selection criteria for IT tools are set up and their application in the bidding process is illustrated. In this context, the requirements of data security and GDPR are also presented.
Next, the chapter introduces the different operational and strategic IT tools currently used to support integrative processes within RE/FM/FS. Their possibilities as well as their shortcomings are shown. In practise, several tools together are used to support all necessary processes. The technical integration possibilities (enterprise application integration) of these tools along with the necessary steps to implement this API are shown.
Based on the integrated IT landscape of the operational processes, the concept of data warehouses is introduced and the possibilities for supporting benchmarking are described.
Alexander Redlein, Eva Stopajnik

4. Benchmarking

This chapter gives an introduction into the topic of benchmarking, by presenting the modules, ranges, phases and different types of benchmarking. Furthermore, the two commonly used methods, “process step” and “cost benchmarking”, are introduced. In addition, the advantages and disadvantages of benchmarking, as well as the interpretation of the results in order to achieve the greatest possible benefit, are described. Two examples of Facility Services (FS) at Swiss hospitals are shown as practical examples.
Karin Schaad, Susanne Hofer

5. Digitalisation

After the introduction of the meaning of digitalisation and its goals, this chapter presents the most important emerging technologies in the area of RE/FM/FS. It analyses which services are mainly affected by these technologies and goes into details about these changes, using examples of the FS “maintenance and operation”, “energy”, “logistic”, “security” and “safety”. It must be emphasised that digitalisation does not only mean the use of emerging technologies but also the development of new, human-centric services and products, of disruptive change in the service provision, of customised services and of new partnerships – only to name some of the most important “opportunities” due to digitalisation!
Alexander Redlein, Claudia Höhenberger

6. Workplace Management

Modern Facilities and Workplace Management: Processes, Implementation and Digitalisation is about the importance of workplace strategy. Digitalisation and an increase in diversity with regards to gender, age, levels of ability and cultures have altered the way we work and our workplaces are changing accordingly. Flexibility concerning when, where and how work is done will also increase. This chapter shows why it is important to steer this adaption process. It shows that designing offices with regards to employees’ needs is a key factor in raising engagement, productivity and motivation in the workplace. This chapter explains how to develop and implement a workplace strategy that will enable companies to make their workplaces fit for the future. It helps to identify the people that should be involved in workplace management. A step-by-step implementation guide is provided to illustrate how a workplace management process positively impacts work environments.
Alexander Redlein, Claudia Höhenberger, Pat Turnbull


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