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2015 | OriginalPaper | Buchkapitel

Multi-sourcing Governance: In Perception and in Practice

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Abstract

Multi-sourcing has emerged as an important pushing force on the global growth of ITO contracts. However, most of our understanding in various aspects of ITO still derives from dyadic client-vendor relationships. With a single case study on the ITO governance among a client and its two suppliers, I strive to increase the understanding on governance in the specific context of multi-sourcing. Departing from the theoretical framework aligning governance mechanism and governance structures, the case analysis reveals the diverging perception and practice of governance, which have caused the tension and conflicts among the multi-sourcing participants. With implications on both theory and practice, the findings shed lights on the understanding of conflicts and restructuring of supplier relationships in multi-sourcing situation.

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Fußnoten
1
CL also has several other suppliers, whose work is also through the coordination of Service Desk. However, these suppliers work in other areas outside infrastructure services, thus are not concerned in the scope of this case study.
 
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Metadaten
Titel
Multi-sourcing Governance: In Perception and in Practice
verfasst von
Tingting Lin
Copyright-Jahr
2015
DOI
https://doi.org/10.1007/978-3-319-26739-5_11