Skip to main content
Erschienen in: Information Systems Frontiers 4/2015

01.08.2015

Networked enterprise business model alignment: A case study on smart living

verfasst von: Sam Solaimani, Harry Bouwman, Timo Itälä

Erschienen in: Information Systems Frontiers | Ausgabe 4/2015

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

One of the first steps in innovation projects and entrepreneurial initiative involves formulating a Business Model (BM) that describes the value creation, delivery and capturing logic of a business idea. However, when formulating a BM for networked enterprises, the alignment of the collective BM, supporting the joint service or product on offer, and the underlying operational processes of the networked businesses, need to be taken into account. This paper analyses the concept of Business Model Alignment (BMA) based on qualitative case studies of two Smart Living projects in Finland and China. To begin with, a Business Model framework (STOF) is applied to describe the high-level BM. Next, the Value, Information and Process (VIP) framework is applied to analyse BMA. The case studies show that an analytical framework, such as the VIP model, helps reveal the hurdles that may undermine BMA and, as a result, obstruct BM implementation. This paper contributes to existing BM literature by identifying the steps that are necessary to move from an abstract, often strategy-driven BM, of collaborating enterprises towards an aligned BM that can be implemented. This paper also contributes to theory formation by identifying the issues that play a role in achieving BMA.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Anhänge
Nur mit Berechtigung zugänglich
Fußnoten
1
For the sake of confidentiality, fictitious names are used.
 
Literatur
Zurück zum Zitat Aarts, E. (2004). Ambient Intelligence: a multimedia perspective. IEEE Computer Society, 11(1), 12–19. Aarts, E. (2004). Ambient Intelligence: a multimedia perspective. IEEE Computer Society, 11(1), 12–19.
Zurück zum Zitat Afuah, A., & Tucci, C. (2003). Internet business models and strategies (2nd ed.). New York: McGraw-Hill. Afuah, A., & Tucci, C. (2003). Internet business models and strategies (2nd ed.). New York: McGraw-Hill.
Zurück zum Zitat Al-Debei, M. M., & Avison, D. (2010). Developing a unified framework of the BM concept. European Journal of Information Systems, 19, 359–376.CrossRef Al-Debei, M. M., & Avison, D. (2010). Developing a unified framework of the BM concept. European Journal of Information Systems, 19, 359–376.CrossRef
Zurück zum Zitat AL-Debei, M. M., & Fitzgerald, G. (2010). The design and engineering of mobile data services: developing an ontology based on business model thinking. In J. Pries Heje et al. (Eds.), IS design science research, IFIP advances in information and communication technology (AICT). Boston: Springer, 318, 28–51. AL-Debei, M. M., & Fitzgerald, G. (2010). The design and engineering of mobile data services: developing an ontology based on business model thinking. In J. Pries Heje et al. (Eds.), IS design science research, IFIP advances in information and communication technology (AICT). Boston: Springer, 318, 28–51.
Zurück zum Zitat Aldin, L., & Cesare, S. D. (2011). A literature review on business process modelling: new frontiers of reusability. Enterprise Information Systems, 5(3), 359–383.CrossRef Aldin, L., & Cesare, S. D. (2011). A literature review on business process modelling: new frontiers of reusability. Enterprise Information Systems, 5(3), 359–383.CrossRef
Zurück zum Zitat Allee, V. (2008). Value network analysis and value conversion of tangible and intangible assets. Journal of Intellectual Capital, 9(1), 5–24.CrossRef Allee, V. (2008). Value network analysis and value conversion of tangible and intangible assets. Journal of Intellectual Capital, 9(1), 5–24.CrossRef
Zurück zum Zitat Alt, R., & Zimmermann, H. D. (2001). Introduction to special section—business models. Electronic Markets, 11(1), 3–9. Alt, R., & Zimmermann, H. D. (2001). Introduction to special section—business models. Electronic Markets, 11(1), 3–9.
Zurück zum Zitat Andersson, B., Bergholtz, M., Edirisuriya, A., Ilayperuma, T., & Johannesson, P. (2005). a declarative foundation of process models. In Proceedings of the 18th International Conference Advanced Information Systems Engineering (CAiSE05). Springer-Verlag, LNCS, 3520, 233–247. Andersson, B., Bergholtz, M., Edirisuriya, A., Ilayperuma, T., & Johannesson, P. (2005). a declarative foundation of process models. In Proceedings of the 18th International Conference Advanced Information Systems Engineering (CAiSE05). Springer-Verlag, LNCS, 3520, 233–247.
Zurück zum Zitat Andersson, B., Bergholtz, M., Grégoire, B., Johannesson, P., Schmitt, M., & Zdravkovic, J. (2006). From business to process model—a chaining methodology. In Proceedings of BUSITAL (a workshop on Business/IT Alignment and Interoperability), collocated with CAISE’06, Luxembourg (pp. 211–218). Andersson, B., Bergholtz, M., Grégoire, B., Johannesson, P., Schmitt, M., & Zdravkovic, J. (2006). From business to process model—a chaining methodology. In Proceedings of BUSITAL (a workshop on Business/IT Alignment and Interoperability), collocated with CAISE’06, Luxembourg (pp. 211–218).
Zurück zum Zitat Barjis, J., Gupta, A., & Sharda, R. (2011). Knowledge work and communication challenges in networked enterprises. Information Systems Frontiers, 13(5), 615–619.CrossRef Barjis, J., Gupta, A., & Sharda, R. (2011). Knowledge work and communication challenges in networked enterprises. Information Systems Frontiers, 13(5), 615–619.CrossRef
Zurück zum Zitat Benbasat, I., Goldenstein, D. K., & Mead, M. (1987). The case research strategy in studies of Information Systems. MIS Quarterly, 11(3), 369–386.CrossRef Benbasat, I., Goldenstein, D. K., & Mead, M. (1987). The case research strategy in studies of Information Systems. MIS Quarterly, 11(3), 369–386.CrossRef
Zurück zum Zitat Bernard, S. A. (2012). An introduction to Enterprise Architecture, linking strategy, business and technology (3rd ed.). Bloomington: AuthorHouse. Bernard, S. A. (2012). An introduction to Enterprise Architecture, linking strategy, business and technology (3rd ed.). Bloomington: AuthorHouse.
Zurück zum Zitat Bouwman, H., De Vos, H., & Haaker, T. (2008). Mobile service innovation and business models. Berlin: Springer.CrossRef Bouwman, H., De Vos, H., & Haaker, T. (2008). Mobile service innovation and business models. Berlin: Springer.CrossRef
Zurück zum Zitat Bouwman, H., De Reuver, M., Hampe, F., Walden, P., & Carlsson, C. (2012). Mobile R&D prototypes; what is hampering market implementation? International Journal of Innovation and Technology Management (forthcoming). Bouwman, H., De Reuver, M., Hampe, F., Walden, P., & Carlsson, C. (2012). Mobile R&D prototypes; what is hampering market implementation? International Journal of Innovation and Technology Management (forthcoming).
Zurück zum Zitat Chan, M., Esteve, D., Escriba, C., & Campo, E. (2008). A review of smart homes-present states and future challenges. Computer Methods and Programs in Biomedicine, 91(1), 55–81.CrossRef Chan, M., Esteve, D., Escriba, C., & Campo, E. (2008). A review of smart homes-present states and future challenges. Computer Methods and Programs in Biomedicine, 91(1), 55–81.CrossRef
Zurück zum Zitat Chesbrough, H. (2010). Business model innovation: opportunities and barriers. Long Range Planning, 43(2–3), 354–363.CrossRef Chesbrough, H. (2010). Business model innovation: opportunities and barriers. Long Range Planning, 43(2–3), 354–363.CrossRef
Zurück zum Zitat Chesbrough, H., & Rosenbloom, R. S. (2002). The role of the business model in capturing value from innovation: evidence from Xerox Corporation’s technology spin-off companies. Industrial and Corporate Change, 11(3), 529–555.CrossRef Chesbrough, H., & Rosenbloom, R. S. (2002). The role of the business model in capturing value from innovation: evidence from Xerox Corporation’s technology spin-off companies. Industrial and Corporate Change, 11(3), 529–555.CrossRef
Zurück zum Zitat Davenport, T. (1993). Process innovation: Reengineering work through information technology. Boston: Harvard Business School Press. Davenport, T. (1993). Process innovation: Reengineering work through information technology. Boston: Harvard Business School Press.
Zurück zum Zitat Demiris, G., Rantz, M. J., Aud, M. A., Marek, K. D., Tyrer, H. W., Skubic, M., & Hussam, A. A. (2004). Older Adults’ attitudes towards and perceptions of ‘Smart Home’ technologies: a pilot study. Informatics for Health and Social Care, 29(2), 87–94.CrossRef Demiris, G., Rantz, M. J., Aud, M. A., Marek, K. D., Tyrer, H. W., Skubic, M., & Hussam, A. A. (2004). Older Adults’ attitudes towards and perceptions of ‘Smart Home’ technologies: a pilot study. Informatics for Health and Social Care, 29(2), 87–94.CrossRef
Zurück zum Zitat Edirisuriya, A., & Johannesson, P. (2008). On the alignment of business models and process models. In D. Ardagna, et al. (Eds.) Business Process Management Workshops, LNBIP, 17(1), 68–79. Edirisuriya, A., & Johannesson, P. (2008). On the alignment of business models and process models. In D. Ardagna, et al. (Eds.) Business Process Management Workshops, LNBIP, 17(1), 68–79.
Zurück zum Zitat Fritscher, B., & Y. Pigneur (2011). Business IT alignment from Business Model to Enterprise Architecture. Proceedings of the 6th International workshop on Business/IT alignment and Interoperability. An Ancillary workshop of CAISE. London June, 2011, pp. 4–15. Fritscher, B., & Y. Pigneur (2011). Business IT alignment from Business Model to Enterprise Architecture. Proceedings of the 6th International workshop on Business/IT alignment and Interoperability. An Ancillary workshop of CAISE. London June, 2011, pp. 4–15.
Zurück zum Zitat Gann, D., Barlow, J., & Venables, T. (1999). Digital future: Making homes smarter. Englewood Cliffs: Coventry: Chartered Institute of Housing. Gann, D., Barlow, J., & Venables, T. (1999). Digital future: Making homes smarter. Englewood Cliffs: Coventry: Chartered Institute of Housing.
Zurück zum Zitat Gordijn, J., & Akkermans, H. (2001). E3-value: design and evaluation of E-business models. IEEE Intelligent Systems, 16(4), 11–17.CrossRef Gordijn, J., & Akkermans, H. (2001). E3-value: design and evaluation of E-business models. IEEE Intelligent Systems, 16(4), 11–17.CrossRef
Zurück zum Zitat Gummesson, E. (2000). Qualitative methods in management research. Sage Publications, 2nd ed. Gummesson, E. (2000). Qualitative methods in management research. Sage Publications, 2nd ed.
Zurück zum Zitat Harper, R. (2003). Inside the Smart Home: Ideas, possibilities and methods. In: R. Harper (Ed.), I, Springer, 1–13. Harper, R. (2003). Inside the Smart Home: Ideas, possibilities and methods. In: R. Harper (Ed.), I, Springer, 1–13.
Zurück zum Zitat Hedman, J., & Kalling, T. (2003). The business model concept: theoretical underpinnings and empirical illustrations. European Journal of Information Systems, 12, 49–59.CrossRef Hedman, J., & Kalling, T. (2003). The business model concept: theoretical underpinnings and empirical illustrations. European Journal of Information Systems, 12, 49–59.CrossRef
Zurück zum Zitat Heikkila, J., Tyrvainen, P., & Heikkila, M. (2010). Designing for performance—a technique for business model estimation. In M. Seppa, N. Helander, I. Ilvonen (eds.). Proceedings of EBRF. Research forum to understand business in knowledge society. Heikkila, J., Tyrvainen, P., & Heikkila, M. (2010). Designing for performance—a technique for business model estimation. In M. Seppa, N. Helander, I. Ilvonen (eds.). Proceedings of EBRF. Research forum to understand business in knowledge society.
Zurück zum Zitat Henderson, J., & Venkatraman, N. (1993). Strategic alignment: leveraging IT from transforming organizations. IBM Systems Journal, 32(1), 472–48.CrossRef Henderson, J., & Venkatraman, N. (1993). Strategic alignment: leveraging IT from transforming organizations. IBM Systems Journal, 32(1), 472–48.CrossRef
Zurück zum Zitat Hruby, P. (2006). Model-driven design using business patterns. Heidelberg: Springer. Hruby, P. (2006). Model-driven design using business patterns. Heidelberg: Springer.
Zurück zum Zitat Iacob, M. E., Meertens L. O., Jonkers, H., Quartel, D., Nieuwenhuis, L. J. M., & Van Sinderen, M. J. (2012). From enterprise architecture to business models and back. Software and System Modeling, (December 2012), 1619–1366. Iacob, M. E., Meertens L. O., Jonkers, H., Quartel, D., Nieuwenhuis, L. J. M., & Van Sinderen, M. J. (2012). From enterprise architecture to business models and back. Software and System Modeling, (December 2012), 1619–1366.
Zurück zum Zitat Johnson, M. W., Christensen, C. M., & Kagermann, H. (2008). Reinventing your business model. Harvard Business Review, 86(12), 50–59. Johnson, M. W., Christensen, C. M., & Kagermann, H. (2008). Reinventing your business model. Harvard Business Review, 86(12), 50–59.
Zurück zum Zitat Lankhorst, M. M., Proper, H. A., & Jonkers, H. (2009). The architecture of the Archimate language. Enterprise, Business-Process and Information Systems Modeling, Lecture Notes in Business Information Processing, 29(2–12), 367–380.CrossRef Lankhorst, M. M., Proper, H. A., & Jonkers, H. (2009). The architecture of the Archimate language. Enterprise, Business-Process and Information Systems Modeling, Lecture Notes in Business Information Processing, 29(2–12), 367–380.CrossRef
Zurück zum Zitat Leitner, G., Ahlström, D., & Hitz, M. (2007). Usability—key factor of future Smart Home systems. International Federation for Information Processing, 241, 269–278. Leitner, G., Ahlström, D., & Hitz, M. (2007). Usability—key factor of future Smart Home systems. International Federation for Information Processing, 241, 269–278.
Zurück zum Zitat Linder, J. C., & Cantrell, S. (2000). Changing business models: Surveying the landscape. Working paper, institute for strategic change, accenture (pp. 1–15). Linder, J. C., & Cantrell, S. (2000). Changing business models: Surveying the landscape. Working paper, institute for strategic change, accenture (pp. 1–15).
Zurück zum Zitat Magretta, J. (2002). Why business models matter. Harvard Business Review, 80(5), 86–92. Magretta, J. (2002). Why business models matter. Harvard Business Review, 80(5), 86–92.
Zurück zum Zitat Miles, M.B., & Huberman, A.M. (1994). Qualitative data analysis: An expanded sourcebook. Sage Publications, 2nd ed. Miles, M.B., & Huberman, A.M. (1994). Qualitative data analysis: An expanded sourcebook. Sage Publications, 2nd ed.
Zurück zum Zitat Morris, M., Schindehutte, M., & Allen, J. (2005). The entrepreneur’s business model: toward a unified perspective. Journal of Business Research, 58(6), 726–735.CrossRef Morris, M., Schindehutte, M., & Allen, J. (2005). The entrepreneur’s business model: toward a unified perspective. Journal of Business Research, 58(6), 726–735.CrossRef
Zurück zum Zitat Mouttham, A., Kuziemsky, C., Langayan, D., Peyton, L., & Pereira, J. (2012). Interoperable support for collaborative, mobile, and accessible health care. Information Systems Frontiers, 14(1), 73–85.CrossRef Mouttham, A., Kuziemsky, C., Langayan, D., Peyton, L., & Pereira, J. (2012). Interoperable support for collaborative, mobile, and accessible health care. Information Systems Frontiers, 14(1), 73–85.CrossRef
Zurück zum Zitat Osterwalder, A. (2004). The business model ontology: a proposition in a design science approach. PhD dissertation, University of Lausanne, Switzerland. Osterwalder, A. (2004). The business model ontology: a proposition in a design science approach. PhD dissertation, University of Lausanne, Switzerland.
Zurück zum Zitat Osterwalder, A., & Pigneur, Y. (2002). An e-business model ontology for modeling e-business. In Proceedings of the 15th Bled Electronic Commerce Conference; e-Reality: Constructing the e-Economy (BLED). Slovenia. Osterwalder, A., & Pigneur, Y. (2002). An e-business model ontology for modeling e-business. In Proceedings of the 15th Bled Electronic Commerce Conference; e-Reality: Constructing the e-Economy (BLED). Slovenia.
Zurück zum Zitat Pateli, A. G., & Giaglis, G. M. (2004). A research framework for analyzing eBusiness models. European Journal of Information Systems, 13(4), 302–314.CrossRef Pateli, A. G., & Giaglis, G. M. (2004). A research framework for analyzing eBusiness models. European Journal of Information Systems, 13(4), 302–314.CrossRef
Zurück zum Zitat Peine, A. (2008). Technological paradigms and complex technical systems—the case of Smart Home. Research Policy, 37(3), 508–529.CrossRef Peine, A. (2008). Technological paradigms and complex technical systems—the case of Smart Home. Research Policy, 37(3), 508–529.CrossRef
Zurück zum Zitat Pfeffer, J., & Salancik, G. R. (1978). The external control of organizations: A resource dependence perspective. New York: Harper and Row. Pfeffer, J., & Salancik, G. R. (1978). The external control of organizations: A resource dependence perspective. New York: Harper and Row.
Zurück zum Zitat Remagnino, P., & Foresti, G. L. (2005). Ambient intelligence: a new multidisciplinary paradigm. IEEE Transaction on Systems, Man and Cybernetics, Part A: Systems and Humans, 35(1), 1–6.CrossRef Remagnino, P., & Foresti, G. L. (2005). Ambient intelligence: a new multidisciplinary paradigm. IEEE Transaction on Systems, Man and Cybernetics, Part A: Systems and Humans, 35(1), 1–6.CrossRef
Zurück zum Zitat Retzer, S., Yoong, P., & Hooper, V. (2012). Inter-organisational knowledge transfer in social networks: a definition of intermediate ties. Information Systems Frontiers, 14(2), 343–361.CrossRef Retzer, S., Yoong, P., & Hooper, V. (2012). Inter-organisational knowledge transfer in social networks: a definition of intermediate ties. Information Systems Frontiers, 14(2), 343–361.CrossRef
Zurück zum Zitat Shadbolt, N. (2003). Ambient intelligence. IEEE Intelligent Systems, 18, 2–3.CrossRef Shadbolt, N. (2003). Ambient intelligence. IEEE Intelligent Systems, 18, 2–3.CrossRef
Zurück zum Zitat Shafer, S. M., Smith, H. J., & Linder, J. C. (2005). The power of business models. Business Horizons, 48(3), 199–207.CrossRef Shafer, S. M., Smith, H. J., & Linder, J. C. (2005). The power of business models. Business Horizons, 48(3), 199–207.CrossRef
Zurück zum Zitat Solaimani, S., & Bouwman, H. (2012). A framework for the alignment of business model and business processes: a generic model for trans-sector innovation. Business Process Management Journal, 18(4), 655–679.CrossRef Solaimani, S., & Bouwman, H. (2012). A framework for the alignment of business model and business processes: a generic model for trans-sector innovation. Business Process Management Journal, 18(4), 655–679.CrossRef
Zurück zum Zitat Strauss, A., & Corbin, J. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory (2nd ed.). Thousand Oaks: Sage. Strauss, A., & Corbin, J. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory (2nd ed.). Thousand Oaks: Sage.
Zurück zum Zitat Teece, D. J. (2010). Business models, business strategy and innovation. Long Range Planning, 43, 172–194.CrossRef Teece, D. J. (2010). Business models, business strategy and innovation. Long Range Planning, 43, 172–194.CrossRef
Zurück zum Zitat Tian, C. H., Ray, B. K., Lee, J., Cao, R., & Ding, W. (2008). BEAM: a framework for business ecosystem analysis and modeling. IBM Systems Journal, 47(1), 101–114. Tian, C. H., Ray, B. K., Lee, J., Cao, R., & Ding, W. (2008). BEAM: a framework for business ecosystem analysis and modeling. IBM Systems Journal, 47(1), 101–114.
Zurück zum Zitat Timmers, P. (1998). Business models for electronic markets. Journal on Electronic Markets, 8(2), 5–23. Timmers, P. (1998). Business models for electronic markets. Journal on Electronic Markets, 8(2), 5–23.
Zurück zum Zitat Van der Aalst, W. M. P., Desel, J., & Oberweis, A. (2000). Business process management: Models, techniques, and empirical studies. Berlin: Springer.CrossRef Van der Aalst, W. M. P., Desel, J., & Oberweis, A. (2000). Business process management: Models, techniques, and empirical studies. Berlin: Springer.CrossRef
Zurück zum Zitat Versteeg, G., & Bouwman, H. (2006). Business architecture: a new paradigm to relate business strategy to ICT. Information Systems Frontier, 8(2), 91–102.CrossRef Versteeg, G., & Bouwman, H. (2006). Business architecture: a new paradigm to relate business strategy to ICT. Information Systems Frontier, 8(2), 91–102.CrossRef
Zurück zum Zitat Weber-Jahnke, J., Peyton, L., & Topaloglou, T. (2012). eHealth system interoperability. Information Systems Frontiers, 14(1), 1–3.CrossRef Weber-Jahnke, J., Peyton, L., & Topaloglou, T. (2012). eHealth system interoperability. Information Systems Frontiers, 14(1), 1–3.CrossRef
Zurück zum Zitat Weske, M. (2007). Business process management: Concepts, languages, architectures. Berlin: Springer. Weske, M. (2007). Business process management: Concepts, languages, architectures. Berlin: Springer.
Zurück zum Zitat Xiao, L., & Zheng, L. (2012). Business process design: process comparison and integration. Information Systems Frontiers, 14(2), 363–374.CrossRef Xiao, L., & Zheng, L. (2012). Business process design: process comparison and integration. Information Systems Frontiers, 14(2), 363–374.CrossRef
Zurück zum Zitat Yin, R. K. (2009). Case study research: Design and methods. Sage Publications, Inc. 4th ed. Yin, R. K. (2009). Case study research: Design and methods. Sage Publications, Inc. 4th ed.
Zurück zum Zitat Zott, C., Amit, R., & Massa, L. (2011). The business model: recent developments and future research. Journal of Management, 37(4), 1019–1042.CrossRef Zott, C., Amit, R., & Massa, L. (2011). The business model: recent developments and future research. Journal of Management, 37(4), 1019–1042.CrossRef
Metadaten
Titel
Networked enterprise business model alignment: A case study on smart living
verfasst von
Sam Solaimani
Harry Bouwman
Timo Itälä
Publikationsdatum
01.08.2015
Verlag
Springer US
Erschienen in
Information Systems Frontiers / Ausgabe 4/2015
Print ISSN: 1387-3326
Elektronische ISSN: 1572-9419
DOI
https://doi.org/10.1007/s10796-013-9474-1

Weitere Artikel der Ausgabe 4/2015

Information Systems Frontiers 4/2015 Zur Ausgabe