2.1 Intrapreneurship and intrapreneurial behaviour
Intrapreneurship is generally described as entrepreneurship within an existing organisation (Blanka
2018; Menzel et al.
2007) and intrapreneurs are often described as entrepreneurial employees (Antoncic and Hisrich
2001; Blanka
2018; Pinchot
1985). Although intrapreneurship refers to entrepreneurial behaviour by individual employees,
2 research on entrepreneurship within organisations has mainly focused on entrepreneurship at the organisational level (Blanka
2018), which is known as corporate entrepreneurship (Antoncic and Hisrich
2003; Covin and Slevin
1991; Guth and Ginsberg
1990; Lumpkin and Dess
1996; Zahra
1991). The term corporate entrepreneurship is used to describe a process that leads to renewal, innovation or the creation of new organisations in an existing organisation (Blanka
2018; Sharma and Chrisman
1999). Intrapreneurship and corporate entrepreneurship are distinct but related phenomena. Corporate entrepreneurship can be seen as a top-down initiated process within organisations, whereas intrapreneurship is seen as a bottom-up process initiated by employees (Blanka et al.
2018; Rigtering and Weitzel
2013). However, these processes are symbiotic, as both self-initiated employee behaviour and organisational antecedents are needed to observe employees’ intrapreneurial behaviour (Blanka
2018; Åmo and Kolvereid
2005). As such, corporate entrepreneurship can influence the instigation of employees’ intrapreneurial behaviour and vice versa (Blanka
2018).
Intrapreneurial behaviour can be conceptualised in several ways. Intrapreneurial behaviour is usually conceptualised as employees’ innovative, proactive and risk taking behaviours (e.g. de Jong et al.
2015; Rigtering and Weitzel
2013; Stam et al.
2012). However, from this conceptualisation it remains unclear what is specifically intrapreneurial about these behaviours and how they lead to entrepreneurial outcomes. Therefore, Gawke et al. (
2017,
2019) conceptualise that what sets intrapreneurs apart from other innovative and proactive employees, are behaviours that specifically revolve around new venture creation and strategic renewal. New venture creation involves the development of new businesses or new organisations (Gartner
1985). New venture behaviour consists of an employee’s agentic and anticipatory behaviours with the goal of creating new business or new organisations for an existing organisation (Gawke et al.
2017,
2019). Strategic renewal entails the process, content and outcome of attributes of an organisation being refreshed or replaced, with the potential of affecting long-term prospects (Agarwal and Helfat
2009). Strategic renewal behaviour includes behaviours that aim to increase an organisation’s ability to react to internal and external developments (Gawke et al.
2017,
2019).
A growing body of research investigates entrepreneurship at the employee level and attempts to uncover the organisational and job characteristics that drive intrapreneurial behaviour (e.g. de Jong et al.
2015; Rigtering et al.
2019). The organisational context has been found to play an important role in facilitating or obstructing intrapreneurial behaviour (Blanka
2018; Mustafa et al.
2018; Neessen et al.
2018). The organisational context of intrapreneurs allows them to make use of organisational resources and networks, and enjoy support and flexibility in case of failure (Blanka
2018; Zenovia
2011). However, the organisational context can also entail restrictions with regard to autonomy and flexibility as they are subject to existing policies, regulations and bureaucracy (Zenovia
2011). Moreover, in contrast to entrepreneurs, employees’ contracts usually translate into limited potential rewards for intrapreneurial behaviour. However, as the ownership of the idea and the inherent financial risk of pursuing an entrepreneurial opportunity remain with the organisation, employees (unlike entrepreneurs) are shielded from these and instead carry career related risk in case of project failure (Kacperczyk
2012).
2.2 New ways of working
New ways of working are a recent phenomenon that arguably started with a speech and white paper by Bill Gates in 2005 titled ‘The New World of Work’
3 (Bijl
2009). NWW have been enabled by rapid advances in ICT—notably the internet (Bijl
2009)—and aims to simultaneously recruit and retain a diverse workforce that increasingly varies in preferences, while boosting innovation and productivity, and cutting costs (Nijp et al.
2016). It consists of a bundle of HRM practices enabling employees to work independent of time and place, supported by a flexible work environment that is facilitated by ICT (de Leede
2016). NWW grant employees more freedom and autonomy (Peters et al.
2014) through five facets distinguished by Gerards et al. (
2018, forthcoming) based on their overview of the literature: (1) time- and location-independent work, (2) management of output, (3) access to organisational knowledge, (4) flexibility in working relations, and (5) a freely accessible open workplace. Note that each of the five NWW facets can be implemented independently in an organisation. We now provide a brief explanation of these five facets and refer to Gerards et al. (
2018) for more details.
Time-
and location-
independent work constitutes working independently of time and location. Employees are not bound by a work schedule and as such have a higher level of autonomy in choosing when and where to work.
Management of output relates to the management of employees and their work processes. As office presence is no longer required, management focusses on acquired results and output rather than how employees organise their work. The latter is left to the discretion of the employee. Modern ICT systems enable the facet
access to organisational knowledge, which entails that employees have access to all knowledge in the organisation and can easily and quickly connect, communicate, and share their own knowledge with colleagues and supervisors.
Flexibility in working relations relates to workers’ influence over their work-life balance, for which employees might have different preferences depending on for instance their career stage or household structure (Darcy et al.
2012; ten Brummelhuis and van der Lippe
2010). This facet allows employees to tailor their employment relation in a way that suits their private situation with regard to household and family activities, lifestyle or professional ambition. The
freely accessible open workplace entails open-plan offices designed in such a way that they encourage communication and cooperation by fostering encounters between colleagues (Gerards et al.
2018).
2.3 New ways of working and intrapreneurial behaviour
We argue that the facets of NWW affect intrapreneurial behaviour by altering the social exchanges between the organisation and its employees, between employees and their managers and amongst employees. Social exchange theory (SET) states that social exchanges are mutually reinforcing (Homans
1958). Because employee behaviour is motivated by the rewards they expect to gain from their behaviour (Blau
1964), positive social exchange relationships motivate employees to engage in further behaviours that reinforce those positive relationships (Cropanzano and Mitchell
2005; Hughes et al.
2018), as this results in socio-emotional and/or economic rewards.
Social exchanges are sustained by trust, which can facilitate actions that entail risk taking such as intrapreneurial behaviour (Hughes et al.
2018; Mayer et al.
1995; Rigtering and Weitzel
2013). As intrapreneurial behaviour entails career related risk for the employee (Kacperczyk
2012), employees are likely to avoid these risks (Colquitt et al.
2011) and forego intrapreneurial behaviour if they don’t feel trust in the organisation. In addition, the reciprocity principle (Blau
1964; Cropanzano and Mitchell
2005; Homans
1958; Meeker
1971) entails that positive social exchange relationships urge employees to reward these relationships by performing their tasks in new and better ways, triggering innovative behaviours (Bednall et al.
2018; Hughes et al.
2018; Scott and Bruce
1994). Therefore, we theorise that the implementation of NWW signals an organisation’s trust in their employees to execute job tasks effectively, even while working at a time and location of their own choosing and in the absence of direct supervision. In turn, employees may reciprocate and reward this positive social exchange by behaviours that are aimed at creating a positive impact for the organisation, such as intrapreneurial behaviour.
Next, we discuss the empirical evidence for the relation between NWW and intrapreneurial behaviour per facet. The first NWW facet, time- and location-independent work, grants employees autonomy in when and where to work. Autonomy is defined as “the degree to which the job provides substantial freedom, independence, and discretion to the individual in scheduling the work and in determining the procedures to be used in carrying it out” (Hackman and Oldham
1976, p. 258). Time- and location-independent work relates mainly to employees’ autonomy in scheduling and as such relates naturally to time availability, which is the degree to which jobs are structured and schedules are created in the workplace (Kuratko et al.
2014). Time availability is crucial for employees to explore and realise new ideas (Deprez et al.
2018; Kuratko et al.
2014; Puech and Durand
2017; Rigtering and Weitzel
2013). For instance, Puech and Durand (
2017) find that intrapreneurial ideas and opportunities are mostly identified during daily tasks. However, when employees do not have time available for the exploration and development of new intrapreneurial projects, these projects are likely to fail before they even go beyond the idea phase. Therefore, Puech and Durand suggest that especially the exploration of the value of new ideas requires autonomy for employees to organise part of their work themselves. Accordingly, we argue that the autonomous and flexible scheduling that is associated with the NWW facet time- and location-independent work, may facilitate employees to allocate time to intrapreneurial activities and as such may facilitate intrapreneurial behaviour. However, as working outside the office has been shown in some studies to negatively affect social exchange relationships,
4 time- and location-independent work could also hinder intrapreneurial behaviour. However, Gerards et al. (
2018) in a comparable context to this study, do not find any significant relation between the NWW facet time- and location-independent work and social interaction. Therefore, we argue that the potential negative influence on intrapreneurial behaviour of time- and location-independent work via social exchange relationships—if present at all—is probably outweighed by the positive influence of time availability. We formulate the following hypothesis:
The second NWW facet, management of output, is also likely to foster intrapreneurial behaviour. Employees’ intrapreneurial behaviour is facilitated when an organisation provides employees with work discretion, i.e. provides employees with freedom in the way in which they do their work, refutes excessive supervision and allows for decision making freedom (de Jong et al.
2015; Kuratko et al.
2014). The facet management of output is therefore likely to foster intrapreneurial behaviour by allowing for procedural and decision-making autonomy. By managing output rather than input and focussing on results rather than processes, managers can grant employees the autonomy they need for intrapreneurial behaviour. Managers have to support intrapreneurs, not manage their processes, and provide them some leeway for changes (de Jong et al.
2015; Fry
1987). In addition, less management control helps the communication of intrapreneurial ideas (Deprez et al.
2018). We therefore expect that:
The third NWW facet, access to organisational knowledge, is likely to support the creative process of intrapreneurs. Freely accessible information is one of what Kanter (
1985) describes as the ‘power tools’ in facilitating intrapreneurial behaviour. By providing employees with access to all organisational knowledge, the flexibility of organisational boundaries is increased, which enhances information flows between individuals, departments, the organisation and the external environment (Kuratko et al.
2014). In addition to providing access to knowledge, ICT applications often support the development of organisational knowledge networks by facilitating interactions between team members, managers and colleagues from other departments. These knowledge networks increase employees’ access to new perspectives and insights, helping them to generate new ideas by combining information and knowledge from various sources (Perry-Smith
2006; Perry-Smith and Shalley
2003)—an essential element of intrapreneurship (Hayton and Kelley
2006). Therefore, we formulate the following hypothesis:
The fourth NWW facet, flexibility in working relations, concerns the adaptability of working hours and as such adds another layer of flexibility of how much to work. Both the mere availability and the actual use of this flexibility have been shown to relate positively to work engagement (Bal and De Lange
2015), which in turn is positively related to intrapreneurial behaviour (Gawke et al.
2017). Moreover, if this flexibility is used to temporarily work more hours, it may help employees develop intrapreneurial projects (Puech and Durand
2017). However, the common use of this flexibility is to reduce one’s workload in response to personal or family circumstances (e.g. caring for a family member) or when personal preferences tend more towards leisure (Bal and De Lange
2015). As intrapreneurial behaviour is known to relate positively to the number of hours worked (Adachi and Hisada
2017), the reduced workload commonly associated with flexibility in working relations may decrease intrapreneurial initiatives. However, since we operationalize this facet in terms of its availability and not in terms of its actual use (see Sect.
3.2.2), we expect that flexibility in working relations in this context relates positively to intrapreneurial behaviour.
We also expect that the fifth NWW facet, a freely accessible open workplace, is positively related to intrapreneurial behaviour. The design of the workspace impacts the behaviour of its users, and open-plan offices are specifically designed to foster communication and collaboration (Elsbach and Bechky
2007). Although open-plan offices can also be experienced to disturb the work process, there is a widespread belief that open-plan offices facilitate social exchanges (Bouncken et al.
2018; Kim and de Dear
2013). Moreover, the physical work environment is known to influence employees’ creativity (Dul et al.
2011). Open-plan offices in particular, foster employee creativity by increasing communication and interaction (Bouncken et al.
2018; Lewis and Moultrie
2005). The informal setting provided by freely accessible open workplaces also provides employees with opportunities to mention and discuss ideas casually, lowering the perceived risk of voicing a new idea (Deprez et al.
2018). In addition, Heinze and Weber (
2016) find that intrapreneurs do not act on their own and that successful intrapreneurship depends on the employees’ ability to recruit others for their ideas. Freely accessible open workplaces create the opportunity for intrapreneurs to easily connect with likeminded individuals and pitch their ideas (Bouncken et al.
2018). Therefore, we expect that the facet freely accessible open workplaces is positively related to intrapreneurial behaviour.