13. Ninth Enabler

While the Eighth Enabler, Execute, made certain that the change plans are actually executed and that new habits are entrenched, this chapter on the Ninth Enabler, pays attention to evaluation. We offer practical tools to enable change leaders to initiate the process of receiving feedback from stakeholders regarding the way in which the change process was implemented and how it could be improved. The importance of continuous monitoring and evaluation is shared in this chapter. We share the benefits and discipline of evaluations throughout a change process, specifically establishing which lessons were learned to improve the next change process. We give examples of pertinent questions that must be asked of a change process. Neuroscience offers insight that evaluation could trigger a fear response and change leaders could benefit from taking this potential response into account. The continuous improvement process, enabled through regular evaluation, enables an ability to implement successful changes that improve over time.