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Nordic Contributions in IS Research

8th Scandinavian Conference on Information Systems, SCIS 2017, Halden, Norway, August 6-8, 2017, Proceedings

herausgegeben von: Susanne Stigberg, Joackim Karlsen, Harald Holone, Cathrine Linnes

Verlag: Springer International Publishing

Buchreihe : Lecture Notes in Business Information Processing

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

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Über dieses Buch

This book constitutes the proceedings of the 8thScandinavian Conference on Information Systems, SCIS 2017, held in Halden, Norway, in August 2017.

The 11 full papers presented in this volume were carefully reviewed and selected from 24 submissions. They focus on so-called “smart” systems that prevail in many areas and influence work processes, communication, leasure activities and lifelong learning, and they deal with questions in design, implementation and adaptation in organizations.

Inhaltsverzeichnis

Frontmatter

Leading Digital Transformation: The Scandinavian Way

Abstract

Digital transformation can be seen as the mutual reinforcement of process redesign and innovative use of IT. The literature on digital transformation focuses on digital business strategy and the transformational CIO. Stakeholder engagement in combination with leadership style is seldom discussed. Our research questions are (i) what characterises leadership in the digital transformation, and (ii) what does the Scandinavian workplace model add to the knowledge of digital transformation? Our empirical evidence is the digital transformation in a large airline, the SAS, during the years 2013–2016. The process was very turbulent but eventually quite successful. We identify two Scandinavian contributions to transformation research: firstly, the deep engagement with employees, including trade unions, supports a structured process with a focus on finding solutions, not conflicts. Second, a coaching leadership style, allowing space for autonomy, leverages the competence of highly-skilled employees.

Bendik Bygstad, Hans-Petter Aanby, Jon Iden

Software Complexity and Organization of Firms’ Offshoring Activities

Abstract

How does software complexity shape software providers’ offshoring tasks, and how do such firms organize their offshoring activity? These questions are important, since the global software development market is growing rapidly, offering new opportunities for software managers and entrepreneurs to distribute their activities geographically. Based on a multi-site case study of 12 software firms, we study connections between software complexity and the offshoring strategies selected. Our findings suggest that software firms select a variety of organizational structures for their offshoring activity, and that the selection is shaped by the complexity of the software in question.

Arto Ojala, Eriikka Paavilainen-Mäntymäki, Ning Su, Kalle Lyytinen

Exploring Factors Influencing Participant Drop-Out Behavior in a Living Lab Environment

Abstract

The concept of “living lab” is a rather new phenomenon that facilitates user involvement in open innovation activities. The users’ motivations to contribute to the living lab activities at the beginning of the project are usually higher than once the activities are underway. However, the literature still lacks an understanding of what actions are necessary to reduce the likelihood of user drop-out throughout the user engagement process. This study aims to explore key factors that are influential on user drop-out in a living lab setting by engaging users to test an innovation during the pilot phase of the application’s development. The stability of the prototype, ease of use, privacy protection, flexibility of the prototype, effects of reminders, and timing issues are the key influential factors on user drop-out behavior. This paper summarizes the key lessons learned from the case study and points to avenues for future research.

Abdolrasoul Habibipour, Ali Padyab, Birgitta Bergvall-Kåreborn, Anna Ståhlbröst

Technostress and Social Networking Services: Uncovering Strains and Their Underlying Stressors

Abstract

Numerous users of social networking sites and services (SNS) suffer from technostress and its various strains that hinder well-being. Despite a growing research interest on technostress, the extant studies have not explained what kinds of various strains can SNS use create and how can these strains be traced back to different stressors. To address this gap in research, we employed a qualitative approach by narrative interviews. As a contribution, our findings introduce four SNS strains (concentration problems, sleep problems, identity problems, and social relation problems) and explain how they link with different underlying SNS stressors. As practical implications, the findings of this study can help technostressed users to identify their SNS strains, understand how they are created, and increase their possibilities to avoid the strains in the future.

Markus Salo, Henri Pirkkalainen, Tiina Koskelainen

Like, Share and Follow: A Conceptualisation of Social Buttons on the Web

Abstract

In this theoretical and argumentative paper we analyse the implications of social buttons as used on social networking sites (SNSs). Although social buttons have been around for many years, there is still a scarcity of research on their effects despite their pivotal functions for the success of SNSs. We conceptualise these buttons as Like buttons, Share buttons and Follow buttons and analyse them and their associated actions through the lens of social capital theory. Our analysis shows how the clicker and the clickee are affected differently through these social buttons, and in the process, we also propose seven concepts to describe the social implications of these buttons. Having discussed these concepts, we conclude the paper by offering three contributions; (a) the distinguishing between the clicker and the clickee; (b) the subtle but yet distinct differences between buttons, and; (c) a set of ways through which social buttons become productive.

Jan Ljungberg, Dick Stenmark, Fahd Omair Zaffar

Principles for Enabling Deep Secondary Design

Abstract

User-based redesign after implementation has been studied in many contexts gone by many different names, such as appropriation of technology, malleable design and secondary design. The phenomenon of redesigning content has mainly revolved around technologies such as Facebook, Twitter, or Wikipedia or portal-based technology with configuration abilities, with very little focus on technologies where users can change both functionality, content and the level of technology complexity. We coin this type of secondary design deep secondary design. In this paper, we investigate how to enable deep secondary design by analyzing two cases where secondary designers fundamentally change functionality, content and technology complexity level. The first case redesigns a decision model for agile development in an insurance company; the second creates a contingency model for choosing project management tools and techniques in a hospital. Our analysis of the two cases leads to the identification of four principles of design implementation that primary designers can apply to enable secondary design and four corresponding design implementation principles that secondary designers themselves need to apply.

Jan Pries-Heje, Magnus Rotvit Perlt Hansen

Service Interaction Flow Analysis Technique for Service Personalization

Abstract

Service interaction flows are difficult to capture, analyze, outline, and represent for research and design purposes. We examine how variation of personalized service flows in technology-mediated service interaction can be modeled and analyzed to provide information on how service personalization could support interaction. We have analyzed service interaction cases in a context of technology-mediated car rental service. With the analysis technique we propose, inspired by Interaction Analysis method, we were able to capture and model the situational service interaction. Our contribution regarding technology-mediated service interaction design is twofold: First, with the increased understanding on the role of personalization in managing variation in technology-mediated service interaction, our study contributes to designing service management information systems and human-computer interfaces that support personalized service interaction flows. Second, we provide a new analysis technique for situated interaction analysis, particularly when the aim is to understand personalization in service interaction flows.

Olli Korhonen, Anna-Liisa Syrjänen, Marianne Kinnula, Minna Isomursu, Kari Kuutti

Accelerated Tuning of Platform Boundary Resources

Abstract

Platform owners develop boundary resources to transfer design capabilities to third-party developers and boost innovation within platform ecosystems. The literature on boundary resources suggests the concept of tuning to depict the process where such resources are shaped through an interactive process involving platform owners, third-party developers and other actors within the platform ecology. While the literature on the tuning of boundary resources is promising and emerging, there is to our knowledge no current studies on platform owners’ measures to speed up this often prolonged process. In this research, we studied how a platform owner sought to accelerate the tuning process of its boundary resource through a case study at Volvo Group Truck Technology. In doing so, Volvo used an innovation contest where third-party developers used several boundary resources and engaged in an accelerated tuning process with Volvo Group Technology.

Amir Mohagheghzadeh, Daniel Rudmark

“Maybe Some Learn It the Hard Way”: A Nexus Analysis of Teachers Mediating Children’s Online Safety

Abstract

Worries over children’s online safety increase as ever younger children have their personal digital life. As digital technology use also increases in schools, teachers have natural opportunities to mediate children’s online safety. However, a better understanding of how it can be integrated with schoolwork is needed. We study how teachers mediate children’s online safety in primary schools. Through nexus analysis, we examine discourses of trust, control, and involvement that the teacher’s engage in. We also uncover many actors and history and experience related issues that shape the mediation of children’s online safety. This study results in a variety of ideas as regards how IS research can support teachers and schools in mediating children’s online safety.

Heidi Hartikainen, Netta Iivari, Marianne Kinnula

Wickedness in Design of e-Health Systems for People Diagnosed with Schizophrenia

Abstract

With the digitisation of society, e-health systems support new contexts that are different from traditional Information Systems contexts, and therefore need to be better understood. In design for complex, new and sensitive contexts, it is not possible to apply known methods and solutions without deeper contextual understanding. The paper intends to answer how the wickedness of the design context when designing digital services for people diagnosed with schizophrenia can be understood – a context that is contradictory and complex, that is, a wicked design context. The paper presents a grounded theory analysis of stakeholder interviews and focus group interviews with people diagnosed with schizophrenia. Four wicked problems are identified: struggle of dependence, contradiction of social interaction, contradiction of trust and counteracting improvement behaviour. The paper also shows the viability of the use of grounded theory for uncovering and describing contextual wickedness.

Susanne Lindberg

The ‘Holy Grail’ of Interoperability of Health Information Systems: Challenges and Implications

Abstract

Enabling integration between heterogeneous health information systems (IS) across different institutions is attracting growing interest from national and regional governments. “Interoperability of health information systems” is an overall goal to strive for. This empirical paper addresses the challenges of integrating heterogeneous health information systems with the goal of achieving semantic interoperability of patient information within and between all hospitals in a health region. The paper describes a complex development and integration process, and looks into a promising strategy of using openEHR archetypes as an architecture to reach the goal of interoperability.

Line Silsand

Erratum to: Nordic Contributions in IS Research

Susanne Stigberg, Joakim Karlsen, Harald Holone, Cathrine Linnes

Backmatter

Titel: Nordic Contributions in IS Research
herausgegeben von: Susanne Stigberg
Joackim Karlsen
Harald Holone
Cathrine Linnes
Verlag: Springer International Publishing
Electronic ISBN: 978-3-319-64695-4
Print ISBN: 978-3-319-64694-7
DOI: https://doi.org/10.1007/978-3-319-64695-4