nach oben

Erschienen in:

2019 | OriginalPaper | Buchkapitel

Omnichannel Operations: Challenges, Opportunities, and Models

verfasst von : Stefanus Jasin, Amitabh Sinha, Joline Uichanco

Erschienen in: Operations in an Omnichannel World

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

In this chapter, we discuss the operational challenges and opportunities in omnichannel retail, specifically with respect to fulfillment, pricing, and inventory management. We provide a historical perspective of the evolution of omnichannel operations and the challenges associated with the different stages of this evolution. We also provide an overview of three mathematical models: managing split shipments in fulfillment optimization, jointly optimizing markdown and fulfillment, and inventory optimization in the presence of demand spillover.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel Operations in an Omnichannel World: Introduction

Nächstes Kapitel New Functions of Physical Stores in the Age of Omnichannel Retailing

Acimovic, J., & Graves, S. (2017). Mitigating spillover in online retailing via replenishment. Manufacturing & Service Operations Management, 19(3), 337–507.CrossRef

Acimovic, J., & Graves, S. C. (2014). Making better fulfillment decisions on the fly in an online retail environment. Manufacturing & Service Operations Management, 17(1), 34–51.CrossRef

Agatz, N. A., Fleischmann, M., & Van Nunen, J. A. (2008). E-fulfillment and multi-channel distribution–A review. European Journal of Operational Research, 187(2), 339–356.CrossRef

Ailawadi, K., & Farris, P. (2017). Managing multi- and omnichannel distribution: Metrics and research directions. Journal of Retailing, 93(1), 120–135.CrossRef

Ali, K., Michael, D., Ajay, D., Arun, H., Yingjie, L., Xuan, L., et al. (2017). An optimization framework for a multi-objective omnichannel order fulfilment problem. In IIE Annual Conference. Proceedings (pp. 2051–2056). Peachtree Corners: Institute of Industrial and Systems Engineers (IISE).

Alptekinoğlu, A., & Tang, C. S. (2005). A model for analyzing multi-channel distribution systems. European Journal of Operational Research, 163(3), 802–824.CrossRef

BBC. (2014). Mail-order catalogue from Pryce-Jones. http://www.bbc.co.uk/ahistoryoftheworld/objects/HADPDl08QUGVNkTqh9nEeg. Accessed 22 May 2018.

Bendoly, E., Blocher, D., Bretthauer, K. M., & Venkataramanan, M. (2007). Service and cost benefits through clicks-and-mortar integration: Implications for the centralization/decentralization debate. European Journal of Operational Research, 180(1), 426–442.CrossRef

Bretthauer, K. M., Mahar, S., & Venakataramanan, M. (2010). Inventory and distribution strategies for retail/e-tail organizations. Computers & Industrial Engineering, 58(1), 119–132.CrossRef

Chen, C. (2018). Target is facing off against Amazon with its own super fast grocery delivery service – Here’s how it works. http://www.businessinsider.com/target-shipt-same-day-grocery-delivery-how-does-it-work-2018-7. Accessed 20 Jul 2018.

Chiang, W.-Y. K., & Monahan, G. E. (2005). Managing inventories in a two-echelon dual-channel supply chain. European Journal of Operational Research, 162(2), 325–341.CrossRef

Harsha, P., Subramanian, S., & Uichanco, J. (2017). Dynamic Pricing of Omnichannel Inventories. Technical report, MIT.

Hübner, A., Kuhn, H., & Wollenburg, J. (2016). Last mile fulfilment and distribution in omnichannel grocery retailing: A strategic planning framework. International Journal of Retail & Distribution Management, 44(3), 228–247.CrossRef

Jasin, S., & Sinha, A. (2015). An LP-based correlated rounding scheme for multi-item ecommerce order fulfillment. Operations Research, 63(6), 1336–1351.CrossRef

Liu, K., Zhou, Y., & Zhang, Z. (2010). Capacitated location model with online demand pooling in a multi-channel supply chain. European Journal of Operational Research, 207(1), 218–231.CrossRef

Mahar, S., Bretthauer, K. M., & Venkataramanan, M. (2009). The value of virtual pooling in dual sales channel supply chains. European Journal of Operational Research, 192(2), 561–575.CrossRef

Martinez, A. (2012, January). Nordstrom sees more e-commerce, mobile commerce in its future. Seattle Times. https://www.seattletimes.com/business/nordstrom-sees-more-e-commerce-mobile-commerce-in-its-future/

Melacini, M., Perotti, S., Rasini, M., & Tappia, E. (2018). E-fulfilment and distribution in omnichannel retailing: A systematic literature review. International Journal of Physical Distribution & Logistics Management, 48(4), 391–414.CrossRef

Statista. (2018). Retail e-commerce sales worldwide from 2014 to 2021. https://www.statista.com/statistics/379046/worldwide-retail-e-commerce-sales/. Accessed 29 May 2018.

Stone, B. (2013). The Everything Store: Jeff Bezos and the Age of Amazon. Boston: Little, Brown and Company.

Strang, R. (2013, November). Retail without boundaries. Supply Chain Management Review, 17(6), 32–39.

UPS. (2017). 2017 UPS Pulse of the Online Shopper Study.

Wikipedia. (2018). Mail order. https://en.wikipedia.org/wiki/Mail_order. Accessed 22 May 2018.

Wollenburg, J., Hübner, A., Kuhn, H., & Trautrims, A. (2018). From bricks-and-mortar to bricks-and-clicks: Logistics networks in omnichannel grocery retailing. International Journal of Physical Distribution & Logistics Management, 48(4), 415–438.CrossRef

Yang, X., & Strauss, A. K. (2017). An approximate dynamic programming approach to attended home delivery management. European Journal of Operational Research, 263(3), 935–945.CrossRef

Titel: Omnichannel Operations: Challenges, Opportunities, and Models
verfasst von: Stefanus Jasin
Amitabh Sinha
Joline Uichanco
Verlag: Springer International Publishing
Buch: Operations in an Omnichannel World
Print ISBN: 978-3-030-20118-0

Electronic ISBN: 978-3-030-20119-7

Copyright-Jahr: 2019
DOI: https://doi.org/10.1007/978-3-030-20119-7_2