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Erschienen in:
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2017 | OriginalPaper | Buchkapitel

8. Operational Capabilities Development in Mediated Offshore Software Services Models

verfasst von : Sirkka L. Jarvenpaa, Ji-Ye Mao

Erschienen in: Outsourcing and Offshoring Business Services

Verlag: Springer International Publishing

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Abstract

The paper expands theoretical and empirical understanding of capabilities development in the mediated offshore outsourcing model whereby a small or a medium-sized firm delivers offshore software services to a larger information technology firm that in turn contracts and interfaces with the actual end-client onshore firms. Such a mediated model has received little prior research attention, although it is common particularly among Chinese firms exporting services to Japan, the largest export market for Chinese software services. We conducted case studies in four China-based software companies to understand the mechanisms used to develop their operational capabilities. We focused on client-specific process and human resources capabilities that have been previously associated with vendor success. We found a range of learning mechanisms to build the capabilities in offshore firms. Results show that the development of human resources capabilities was most challenging in the mediated model, yet foundational for the development of the other capabilities. This paper contributes to the information systems literature by improving our understanding of the development of operational capabilities in small- and medium-sized Chinese firms that deploy the mediated model of offshore software services.

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Vorheriges Kapitel How Do IT Outsourcing Vendors Respond to Shocks in Client Demand? A Resource Dependence Perspective
Nächstes Kapitel A Dynamic Model of Offshore Software Development
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Fußnoten
1
The literature on offshoring to China (e.g., Kennedy and Clark 2006; Feenstra and Hanson 2005; Hsieh and Woo 2005) focuses on manufacturing and product outsourcing, not services outsourcing.
 
2
The material was supplemented with interviews with various experts in the industry during July 2004. The material is based on interviews with experts in the industry during July 2004.
 
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Metadaten
Titel
Operational Capabilities Development in Mediated Offshore Software Services Models
verfasst von
Sirkka L. Jarvenpaa
Ji-Ye Mao
Copyright-Jahr
2017
Buch
Outsourcing and Offshoring Business Services

Print ISBN: 978-3-319-52650-8

Electronic ISBN: 978-3-319-52651-5

Copyright-Jahr: 2017

DOI
https://doi.org/10.1007/978-3-319-52651-5_8