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Erschienen in:

2020 | OriginalPaper | Buchkapitel

8. Operations Management

verfasst von : Tim Mazzarol, Sophie Reboud

Erschienen in: Small Business Management

Verlag: Springer Nature Singapore

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Abstract

Operations management is crucial to the success of any small business. It impacts both the firm’s financial and non-financial aspects. Of importance is the control that can be obtained over the firm’s cash flow, stock and other productive assets to achieve the maximum levels of operational efficiency and effectiveness. Each business is likely to be different in how it operates, and the key performance indicators (KPI) that it needs to monitor how it is performing. This chapter examines operations management and how it applies to small businesses. It includes a review of business process analysis, the development and use of meaningful KPIs, operations management systems and techniques.

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Vorheriges Kapitel Small Firms and Human Resources

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Titel: Operations Management
verfasst von: Tim Mazzarol
Sophie Reboud
Verlag: Springer Nature Singapore
Buch: Small Business Management
Print ISBN: 978-981-13-9508-6

Electronic ISBN: 978-981-13-9509-3

Copyright-Jahr: 2020
DOI: https://doi.org/10.1007/978-981-13-9509-3_8