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2016 | Buch

Organisational Justice and Citizenship Behaviour in Malaysia

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This book presents the current state of knowledge concerning developments in organisational behaviour and human capital management in the new millennium. It features an in-depth study among managerial staff in the manufacturing sector in Malaysia to reflect employee perceptions of organisational justice, organisational citizenship behaviour, job satisfaction and manager-employee exchanges. Specifically, it seeks to establish the relationships between these constructs to better manage human capital. With globalisation and the increased career mobility of young talents, organisational citizenship behaviour is of paramount importance in order to retain these workers. The study’s greatest contribution is its identification of key indicators that influence organisational citizenship behaviour. Knowing which type of organisational justice is salient for each construct allows the management to proactively improve conditions at the workplace. In essence, this book is intended to draw attention to those aspects of managing human capital that ought to receive the most attention, but are often overlooked in practice. In light of ongoing global challenges, it seeks to improve governance at the workplace. It offers a valuable resource for researchers and practitioners alike, as well as graduate students writing their dissertations.

Inhaltsverzeichnis

Frontmatter
Chapter 1. Introduction to Organisational Justice and Organisational Citizenship Behaviour
Abstract
This chapter introduces the research topic and outlines the areas of research. It presents a simplified overview of the study on the effect of organisational justice on organisational citizenship behaviour. The objectives, research framework and methodology for the research are clearly stated and laid the groundwork for this study. It also highlights the implications of a sustainable Malaysian workforce. The significance of the study justifies the importance of conducting the study. The scope of the study is to help the audience follow through the research process and provides a profound understand of the development of the research study. The chapter concludes with defining the key terms to develop an understanding of the concepts and terminology used in the study.
Hooi Lai Wan
Chapter 2. The Manufacturing Sector in Malaysia
Abstract
This chapter outlines data on the manufacturing sector in Malaysia. Data for this chapter comes mainly from government reports published by the Department of Statistics, the Central Bank of Malaysia (Bank Negara Malaysia), the Economic Report 2014/2015, newspaper articles and relevant journal articles. Specifically, this chapter focuses on data related to the economic performance and prospects of the manufacturing sector in Malaysia. The chapter begins with an overview of the manufacturing sector in Malaysia, followed by a description of the performance of the manufacturing sector. It then outlines the production performance of the industries in the manufacturing sector, namely, electrical and electronic products; chemicals, chemical products and petroleum products; wood and wood products; textiles, apparel and footwear; construction-related materials; transport equipment; and food products, beverages and tobacco products. The subsequent subsections focus on private and foreign investment in the manufacturing sector, exports of manufactured goods, employment in the manufacturing sector and financing for the manufacturing sector. The chapter concludes with a discussion on the importance of studying the manufacturing industry in Malaysia.
Hooi Lai Wan
Chapter 3. Organisational Justice, Organisational Citizenship Behaviour, Job Satisfaction and Leader–Member Exchange
Abstract
This chapter focuses on the literature review of the main constructs of the study. Specifically, this chapter focuses on related literature on organisational justice, job satisfaction, leader–member exchange and organisational citizenship behaviour. It outlines the different dimensions of organisational justice, job satisfaction, leader–member exchange and organisational citizenship behaviour. Specifically, discussion on organisational justice centres on distributive justice, procedural justice and interactional justice – interpersonal justice and informational justice. As for organisational citizenship behaviour, the discussion identifies the five dimensions of organisational citizenship behaviour that contribute to effectiveness – altruism, courtesy, conscientiousness, sportsmanship and civic virtue. Similarly, it highlights the various dimensions of job satisfaction and leader–member exchange. Albeit a wealth of knowledge in the field of organisational justice with regard to specific organisational phenomena, meticulous forethought is imperative to institute a compelling reasoning for the study. An exhaustive literature review would unearth current research issues that could be explored further to explicate matters that merit further attention. Identifying the gap and then research on it contributes to theory and practice.
Hooi Lai Wan
Chapter 4. Theories on Organisational Justice, Job Satisfaction, Leader–Member Exchange and Organisational Citizenship Behaviour
Abstract
This chapter encompasses a set of theories that is related to the constructs of the study. Some of the justice theories covered in this chapter include equity theory, justice judgement theory, psychological theories of justice and the more contemporary ‘integrative’ theories that examine the effects of multiple justice dimensions in concert – fairness heuristic theory, uncertainty management theory and fairness theory. Job satisfaction theories include the facet model of job satisfaction, Herzberg’s motivator-hygiene theory of job satisfaction, the discrepancy model of job satisfaction and the steady-state theory of job satisfaction. The discussion on the leader–member exchange theory encompasses the role theory and social exchange theory as well. The chapter concludes by outlining the theory of reasoned action in detail providing justification for the adoption of the theory as the underpinning for this study.
Hooi Lai Wan
Chapter 5. Relationship Between Organisational Justice, Organisational Citizenship Behaviour, Job Satisfaction and Leader–Member Exchange
Abstract
This chapter provides a critical review of the empirical association that may exist between perceptions of justice, job satisfaction, leader–member exchange and organisational citizenship behaviour. This chapter acts as a guide for academicians and, particularly practitioners, to understand the interactions between organisational justice, organisational citizenship behaviour, job satisfaction and leader–member exchange. It highlights the spiralling effects of these interactions that ultimately affect the bottom line of an organisation. This analysis designed to help human capital professionals understand current issues and global trends in the justice–citizenship relationship, aids in identifying best practices that can be applied in organisations in order to attain employer of choice status. Based on the arguments in the literature, a theoretical framework for the study is proposed and research hypotheses developed. This review proposes the underpinning for testing the hypotheses in an attempt to answer the research questions and provides the basis for further analysis in the following chapters.
Hooi Lai Wan
Chapter 6. Organisational Citizenship Behaviour for Organisational Sustainability
Abstract
Chapter 6 highlights the importance of organisational citizenship behaviour for the sustainability of organisations in the new millennium. This chapter begins with a discussion on the importance of organisational citizenship behaviour in general, and then the impact of rewarding organisational citizenship behaviour. Empirical support provides justification for this assertion. It then focuses on research on organisational citizenship behaviour in Malaysia. Next, it outlines some ways to improve organisational citizenship behaviour and provides recommendations to enhance organisational citizenship behaviour. The main purpose is to spin out best practices in organisational citizenship behaviour that are salient for organisations in Asia in general, and Malaysia in particular, to enhance organisational sustainability in the new millennium.
Hooi Lai Wan
Chapter 7. Preliminary Data Analysis and Interpretation
Abstract
This chapter provides the preliminary data analysis and interpretation of the findings. First, the chapter outlines the sampling results covering data collection procedures, demographic data of the companies and demographic data of the respondents. It then proceeds with screening the data to detect errors, missing data and outliers. Next, the discussion focuses on refining of measures to assess the reliability and validity of the scales. The analysis involves Cronbach’s alpha, variance extracted measure and construct reliability to confirm the reliability of the scales. To test the goodness of measures, the study draws on content validity, convergent validity and discriminant validity. Then, results of the exploratory and confirmatory factor analysis are discussed. This is followed by the assessment of conformity with structural equation modelling (SEM) assumptions to check if the data satisfied the assumptions of sample size; normality, linearity and homoscedasticity; and multicollinearity. Finally, the chapter delineates the assessment of the measurement model to establish convergent and discriminant validity.
Hooi Lai Wan
Chapter 8. Organisational Justice–Organisational Citizenship Behaviour
Abstract
This chapter delineates the research findings of the hypothesised relationship between organisational justice and organisational citizenship behaviour. A summary of the research findings of the hypothesised relationships from the empirical analysis provides the groundwork for organisations to study the dynamics through which fairness perceptions render organisational citizenship behaviours appropriate. Organisations in the manufacturing sector are able to see the effects of each type of organisational justice on each dimension of organisational citizenship behaviour. This helps organisations to decide which aspect of justice to work on to improve citizenship behaviour among their employees. Implications of the findings are discussed extensively to answer the research question identified for the hypothesised relationship.
Hooi Lai Wan
Chapter 9. Organisational Justice–Job Satisfaction–Organisational Citizenship Behaviour
Abstract
This chapter outlines the research findings of the hypothesised relationships between organisational justice, job satisfaction and organisational citizenship behaviour. Findings on the empirical relationship between organisational justice and job satisfaction provide an insight of not only whether organisational justice is a primary antecedent of job satisfaction but also the importance of the job satisfaction–organisational citizenship behaviour relationship. The findings establish if job satisfaction affects the dimensions of organisational citizenship behaviour. An in-depth discussion on the outcomes of the findings provides indicators that practitioners could consider when implementing policies to enhance performance, in general, and organisational citizenship behaviours, in particular.
Hooi Lai Wan
Chapter 10. Organisational Justice–Leader–Member Exchange–Organisational Citizenship Behaviour
Abstract
This chapter summarises the research findings of the hypothesised relationships between organisational justice, leader–member exchange and organisational citizenship behaviour. The findings give an indication of which type of organisational justice would have a greater impact on leader–member exchange. The results further ascertain if leader–member exchange is indeed important in the organisational justice–organisational citizenship behaviour relationship. Discussions on the theoretical and practical implications of the findings offer an insight of what is best for the organisations. This is particularly important in the manufacturing sector as prior studies show that superior–subordinate relationship is an important determinant of decision outcomes in the manufacturing sector.
Hooi Lai Wan
Chapter 11. The Mediating Role of Job Satisfaction and Leader–Member Exchange in Justice–Citizenship
Abstract
This chapter analyses the mediating role of job satisfaction and leader–member exchange in the organisational justice–organisational citizenship behaviour relationship. For the purpose of this study, the fully mediated model, the partially mediated model and the non-mediated model are examined. Based on the above models, results of the analysis using SEM offer an insight of whether manufacturing organisations in Malaysia that contemplate enhancing organisational citizenship behaviour ought to capitalise on organisational justice, job satisfaction or leader–member exchange to maximise results. Merely attending to organisational justice issues may be ineffective to entice employees to engage willingly in proactive work behaviours that exceed those dictated by organisational policies and prescribed role requirements. Perhaps, it is crucial for organisations to enhance job satisfaction or/and the quality of leader–member exchange while managing justice effectively. Discussions on the theoretical and practical implications of the findings give an indication of what is best for the organisations.
Hooi Lai Wan
Chapter 12. Conclusions and Recommendations
Abstract
This chapter encapsulates the entire study. The chapter meticulously discusses if the findings are consistent with previous studies and identifies contributions to extant literature. Justification for insignificant correlations and supportive arguments for significant relationships are detailed. It establishes the linkage between the findings and the research gaps in the literature review. Implications for research and practice are also outlined. Finally, limitations of the study and directions for future research are highlighted. The conclusion of the chapter recapitulates the contributions of this study to the existing wealth of knowledge in the domain.
Hooi Lai Wan
Backmatter
Metadaten
Titel
Organisational Justice and Citizenship Behaviour in Malaysia
verfasst von
Hooi Lai Wan
Copyright-Jahr
2016
Verlag
Springer Singapore
Electronic ISBN
978-981-10-0030-0
Print ISBN
978-981-10-0028-7
DOI
https://doi.org/10.1007/978-981-10-0030-0