Organisational Values and Practices of Support

Vus chapter takes a closer look, at the business support practices of CEO, examining how the central ethos of the organisation is expressed through day-to-day client interactions and the language in which business advice is delivered and discussed. Il identifies three corevalues underpinning the delivery of advice and support to clients- being bespoke, being non-judgemental and taking a coaching centred approach to supporting clients and considers the ways in which staff use the idea of client journeys’ to conceptualise trajectories through CEO’s service and the business world. Finally, it addresses the impact of the introduction of structured programmes on organisational values, arguing that these have introduced new terms and different styles of interaction to the organisation, reshaping the idea of being bespoke’.