Weitere Kapitel dieses Buchs durch Wischen aufrufen
As was suggested in Chap. 1, we need to ‘… accumulate and synthesize knowledge about such social domains from case studies to be able to anticipate the use and behavioral impact of new designs’. In turn, Beringer suggests, we need to go about, ‘extracting key findings and summarizing key insights [so that] they can become a reusable set of foundational insights about target domains’. How we might do this, however, is a somewhat intractable problem. The past 20 years and more has, without question, seen a significant shift in the way in which data relating to design problems is collected and analysed. One of the most significant aspects of this has been the ‘turn to the social’ often associated with the deployment of ethnographic practices for design-related purposes.
Bitte loggen Sie sich ein, um Zugang zu diesem Inhalt zu erhalten
Sie möchten Zugang zu diesem Inhalt erhalten? Dann informieren Sie sich jetzt über unsere Produkte:
Alexander, C. (1979). The timeless way of building. New York: Oxford University Press.
Alexander, C., Ishikawa, S., Silverstein, M., Jacobson, M., Fiksdahl-King, I., & Angel, S. (1977). A pattern language. New York: Oxford University Press.
Avizienis, A., Laprie, J. C., & Randell, B. (2001). Fundamental concepts of dependability. Computing Science: University of Newcastle upon Tyne.
Bateman, J. (1995). Preventive maintenance: Stand alone manufacturing compared with cellular manufacturing. Industrial Management, 37(1), 19.
Bendifallah, S. A., & Scacchi, W. (1987). Understanding software maintenance work. IEEE Transactions on Software Engineering, SE-13(3), 311–323. CrossRef
Beyer, H., & Holzblatt, K. (1998). Contextual design: Defining customer-centred systems. San Francisco: Morgan Kaufmann Publishers. ISBN 1558604111.
Bobrow, D. G., & Whalen, J. (2002). Community knowledge sharing in practice. Reflections, 4(2), 47–59. CrossRef
Boehm-Davis, D. A., Fox, J. E., & Philips, B. H. (1996). Techniques for exploring program comprehension, empirical studies of programmers (pp. 3–37). Washington, DC: Ablex.
Borchers, J. (2001). A pattern approach to interaction design. AI & Society, 15, 359–376 ( Human Computer Interaction, 21(1), January 2001).
Carstensen, P. (1999). Here is the knowledge-where should I put it? Findings from a study of how knowledge spaces are used within a support group. In IEEE 8th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises (WET ICE ‘99) Proceedings.
Charmaz, K. (2006). Constructing grounded theory: A practical guide through qualitative analysis. London: Sage.
Cooke, F. L. (2000). Implementing TPM in plant maintenance: Some organisational barriers. International Journal of Quality & Reliability Management, 17(9), 1003–1016. CrossRef
Crabtree, A., Rouncefield, M., & Tolmie, P. (2012). Doing design ethnography. London: Springer. CrossRef
Crosby, M. E., Scholtz, J., & Widenbeck, S. (2002). The roles beacons play in comprehension for novice and expert programmers. In 14th Workshop of the Psychology of Programming Interest Group, Brunel University (pp. 58–78).
Dearden, A. M., & Finlay, J. (2006). Pattern languages in HCI: a critical review. Human Computer Interaction, 21(1), 49–102. CrossRef
Denef, S. (2012). A pattern language of firefighting frontline practice to inform the design of ubiquitous computing. Communications in Computer and Information Science, 277, 308–312. CrossRef
Dovey, K. (1990). The pattern language and its enemies. Design Studies, 11, 3–9. CrossRef
Erickson, T. (2000). Lingua Francas for design: Sacred places and pattern languages DIS ’00. In Proceedings of the 3rd conference on designing interactive systems: Processes, practices, methods, and techniques (pp. 357–368). New York: ACM.
Gabriel, R. (1996). Patterns of software. New York: Oxford University Press.
Gamma, E., Helm, R., Johnson, R., & Vlissides, J. (1993). Design patterns: Abstraction and reuse of object-oriented design (Lecture notes in computer science, Vol. 707, pp. 406–431). Berlin: Springer.
Gits, C. W. (1992). Design of maintenance concepts. International Journal of Production Economics, 24, 217–226. CrossRef
Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago: Aldine.
Goodyear, P. (2005). Patterns, educational design and networked learning: Patterns, pattern languages and design practice. Australasian Journal of Educational Technology,21(1), 82–101.
Hughes, J. A., Randall, D., & Shapiro, D. (1992). From ethnographic record to system design. In Computer supported cooperative work (Vol. 1, pp. 123–141).
Hughes, J. A., Randall, D., & Shapiro, D. (1993). Designing with ethnography: Making work visible. Interacting with Computers, 5(2), 239–253. CrossRef
Hughes, J., King, V., Rodden, T., & Anderson, H. (1994). Moving out of the control room: Ethnography in system design. In Proceedings of the ACM conference on computer supported cooperative work, Chapel Hill, North Carolina (pp. 429–438). New York: ACM Press.
Hutchins, E. (1995). Cognition in the wild. Cambridge, MA: MIT Press.
Kaptelinen, V., & Nardi, B. (2006). Acting with technology: Activity theory and interaction design. Cambridge: MIT Press.
Kemerer, C., & Slaughter, S. (1997). Determinants of software maintenance profiles: An empirical investigation. Software Maintenance: Research and Practice, 9, 235–251. CrossRef
Ko, A. J., Aung, H. H., & Myers, B. A. (2005). Eliciting design requirements for maintenance-oriented IDE’s: A detailed study of corrective and perfective maintenance tasks. Human-Computer Interaction Institute, Paper 179.
Laporte, T. (1996). High reliability organizations: Unlikely, demanding and at risk. Journal of Contingencies and Crisis Management, 4, 60–71. CrossRef
Laporte, T. R., & Consolini, P. M. (1991). Working in practice but not in theory. Journal of Public Administration Research and Theory, 1(1), 19–47.
Laporte, T., & Consolini, P. (1998a). Theoretical and operational challenges of “high-reliability organizations”: Air-traffic control and aircraft carriers. International Journal of Public Administration, 21(6-8), 847–852. CrossRef
Laporte, T., & Consolini, P. (1998b). Working in practice but not in theory: Theoretical challenges of “high-reliability organizations”. Journal of Public Administration Research and Theory, 1(1), 19–48.
Lin, J., & Landay, J. A. (2002). Damask: A tool for early-stage design and prototyping of multi-device user interfaces. In Proceedings of the 8th international conference on distributed multimedia systems (2002 international workshop on visual computing), San Francisco, CA, September 26–28, 2002 (pp. 573–580).
Marquez, A. C. (2007). The maintenance management framework: models and methods for complex systems maintenance. Berlin: Springer.
Martin, D., & Sommerville, I. (2004). Patterns of cooperative interaction: Linking ethnomethodology and design. ACM Transactions on Computer-Human Interaction, 11(1), March (the patterns archive is available at http://polo.lancs.ac.uk/patterns/)
McDonald, N., Corrigan, S., Daly, C., & Cromie, S. (2000). Safety management systems and safety culture in aircraft maintenance organisations. Safety Science, 34, 151–176. CrossRef
Nakagawa, T. (2005). Maintenance theory of reliability. Berlin: Springer.
Orr, J. (1996). Talking about machines: An ethnography of a modern job. Ithaca: Cornell University Press.
Orton, J. D., & Weick, K. (1990). Loosely coupled systems: A reconceptualization. Academy of Management Review, 15, 203.
Perrow, C. (1999). Normal accidents: Living with high-risk technologies. Princeton: Princeton University Press.
Pipek, V., & Wulf, V. (2003). Pruning the answer garden: Knowledge sharing in maintenance engineering. In Proceedings of the 6 th European Conference on Computer Supported Cooperative Work, 14–18 September, Helsinki, Finland.
Randall, D., Harper, R., & Rouncefield, M. (2007). Fieldwork for design. London: Springer. CrossRef
Randall, D., Hughes, J., & Shapiro, D. (1993). Systems development – the fourth dimension: Perspectives on the social organization of work. In P. Quintas (Ed.), Social dimensions of systems engineering: People, processes, policies and software development (pp. 197–214). Hemel Hempstead: Ellis Horwood.
Raouf, A., & Ben-Daya, M. (1995). Total maintenance management: A systematic approach. Journal of Quality in Maintenance Engineering, 1(1), 6–14. CrossRef
Rising, L. (1998). The patterns handbook: Techniques, strategies, and applications. Cambridge: Cambridge University Press.
Salingaros, N. (2000). The structure of pattern languages. Architectural Research Quarterly, 4, 149–162. CrossRef
Schmidt, K. (2012). The trouble with ‘tacit knowledge’. International Journal of Computer Supported Cooperative Work, 21(2--3), 163–225.
Smith, R., & Hawkins, B. (2004). Lean maintenance. Oxford: Elsevier.
Smith, R., & Mobley, R. K. (2008). Rules of thumb for maintenance and reliability engineers. Oxford: Elsevier.
Strauss, A., & Corbin, J. (1997). Grounded theory in practice. London: Sage.
Swanson, L. (2001). Linking maintenance strategies to performance. International Journal of Production Economics, 70, 237–244. CrossRef
Swanson, E. B. (1976). The dimensions of maintenance. In ICSE ‘76 Proceedings of the 2nd international conference on software engineering (pp. 492–497). New York: ACM Press.
Tan, W.-G., & Gable, G. (1998). Attitudes of maintenance personnel towards maintenance work: A comparative analysis. Journal of Software Maintenance: Research and Practice,10(1), 59–74. CrossRef
van Welie, M., & van der Veer, G. (2003). Pattern languages in interaction design: Structure and Organization Human-Computer Interaction – INTERACT’03M (Rauterberg, M., Menozzi, M., & Wesson, J., Eds., pp. 527–534). Amsterdam: IOS Press.
Weick, K. (1976). Educational organizations as loosely coupled systems. Administrative Science Quarterly, 21(1), 1–19. CrossRef
Wireman, T. (2004). Benchmarking best practices in maintenance management. New York: Industrial Press.
Yamauchi, Y., Whalen, J., & Bobrow, D. (2003). Information use of service technicians in difficult cases. In 2003 Proceeding CHI ’03: Proceedings of the SIGCHI conference on Human factors in computing systems.
- Patterns of Work: A Pragmatic Approach
- Springer London
- Chapter 4
Neuer Inhalt/© ITandMEDIA