nach oben

Erschienen in:

2021 | OriginalPaper | Buchkapitel

Perceived Opportunities and Challenges of Artificial Intelligence Within the Police—A Public Management Perspective

verfasst von : Brenda Vermeeren, Dennis de Kool, Bram Steijn

Erschienen in: International Security Management

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

In this chapter, we focus on the opportunities and challenges of a specific application of artificial intelligence (AI) within the police organisation, i.e. the application of AI to the crime reporting process. Various considerations underlie the use of AI by the police. The overarching shared objective of the entire security domain is one of making society safer. Reporting crimes plays an important role in that context. AI offers several opportunities to achieve this objective. However, the implementation of AI involves more than just adopting a new technology; it extends to organisational aspects and social interactions. Therefore, it is of great importance that police officers, as well as other actors in the security chain and citizens, are receptive to the use of AI in the crime reporting process. We consider the opportunities and challenges from an organisational and management perspective and conclude by identifying avenues for further research and giving recommendations for practice.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel Foresight-Based Leadership. Decision-Making in a Growing AI Environment

Nächstes Kapitel A Practice-Based Approach to Security Management: Materials, Meaning and Competence for Trainers of Healthcare Cybersecurity

We conducted individual interviews (13 people) and a focus group (11 people). In addition, information was collected by participating in meetings related to AI in the police. During the interviews and focus group a topic list was used that included the following themes: associations with AI, the perceived opportunities and risks of implementing AI, concrete challenges and necessary preconditions for implementing AI.

https://www.reuters.com/article/us-amazon-com-jobs-automation-insight/amazon-scraps-secret-ai-recruiting-tool-that-showed-bias-against-women-idUSKCN1MK08G.

https://nos.nl/artikel/2275681-we-must-miscover-served-register-zeggen-agents.html.

https://www.un.org/en/udhrbook/pdf/udhr_booklet_en_web.pdf.

https://nos.nl/artikel/2275681-we-must-miscover-served-register-zeggen-agents.html.

Andrews, L. (2018). Public administration, public leadership and the construction of public value in the age of the algorithm and ‘big data.’ Public Administration, 97(2), 296–310.

Armenakis, A. A., & Harris, S. G. (2009). Reflections: Our journey in organizational change research and practice. Journal of Change Management, 9(2), 127–142.

Becker, B. E., Huselid, M. A., Pickus, P. S., & Spratt, M. F. (1997). HR as a source of shareholder value: Research and recommendations. Human Resource Management, 36(1), 39–47.

Boon, C. T. (2008). HRM and fit. Survival of the fittest!? Dissertation. Rotterdam, The Netherlands: Erasmus University.

Burke, W. W. (2017). Organization change: Theory and practice. Thousand Oaks: Sage.

Delery, J. E., & Doty, D. H. (1996). Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions. Academy of Management Journal, 39(4), 802–835.

Eggers, W. D., Schatsky, D., & Viechnicki, P. (2017). AI-augmented government. Using cognitive technologies to redesign public sector work. Deloitte. https://www2.deloitte.com/content/dam/insights/us/articles/3832_AI-augmented-government/DUP_AI-augmented-government.pdf. Accessed October 17, 2019.

Fernandez, S., & Rainey, H. G. (2006). Managing successful organizational change in the public sector. Public Administration Review, 66(2), 168–176.

Fried, J., Weitman, M., & Davis, M. K. (1972). Man-machine interaction and absenteeism. Journal of Applied Psychology, 56(5), 428.

IBA. (2017). Artificial intelligence and robotics and their impact on the workplace. London, UK: Global Employment Institute.

Kieser, A., & Kubicek, H. (1983). Organisation. Berlin, Germany: De Gruyter.

Kotter, J. P. (1996). Leading change. Boston, US: Harvard Business School Press.

Kuipers, B. S., Higgs, M., Kickert, W., Tummers, L., Grandia, J., & Van der Voet, J. (2014). The management of change in public organizations: A literature review. Public Administration, 92(1), 1–20.

Lanzing, M. (2018). “Strongly recommended” revisiting decisional privacy to judge hypernudging in self-tracking technologies. Philosophy & Technology, 32(3), 549–568.

Miles, R. E., Snow, C. C., Meyer, A. D., & Coleman, H. J., Jr. (1978). Organizational strategy, structure, and process. Academy of Management Review, 3(3), 546–562.

Ministry of Foreign Affairs. (2018). Working worldwide for the security of the Netherlands. An integrated international security strategy 2018–2022. https://www.government.nl/latest/news/2018/03/20/working-worldwide-for-the-security-of-the-netherlands-an-integrated-international-security-strategy-2018-2022. Accessed October 17, 2019.

Ministry of Security and Justice. (2012). Aangifte doen: De burger centraal? The Hague, The Netherlands: Inspectie Veiligheid en Justitie.

Pollitt, C. (2003). The essential public manager. Berkshire, UK: Open University Press.

Rainey, H. G. (2003). Understanding and managing public organizations. San Francisco, US: Jossey-Bass.

Österberg, J., & Rydstedt, L. (2018). Job satisfaction among Swedish soldiers: Applying the job characteristics model to newly recruited military personnel. Military Psychology, 30(4), 302–310.

Porter, M. E. (1985). Competitive advantage. New York, US: Free Press.

Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 12–17.

Steijn, B. (2004). Human resource management and job satisfaction in the Dutch public sector. Review of Public Personnel Administration, 24(4), 291–303.

Sun, T. Q., & Medaglia, R. (2018). Mapping the challenges of artificial intelligence in the public sector: Evidence from public healthcare. Government Information Quarterly, 36(2), 368–383.

Ting, Y. (1997). Determinants of job satisfaction of federal government employees. Personnel Administration, 26(3), 313–334.

Van Hootegem, G., van Amelsvoort, P., van Beek, G., & Huys, R. (2008). Anders organiseren & beter werken: Handboek sociale innovatie en verandermanagement. Leuven, Belgium: Acco Uitgeverij.

Vermeeren, B., Kuipers, B., & Steijn, B. (2011). Two faces of the satisfaction mirror: A study of work environment, job satisfaction, and customer satisfaction in Dutch municipalities. Review of Public Personnel Administration, 31(2), 171–189.

Wood, S. (1999). Human resource management and performance. International Journal of Management Reviews, 4(1), 367–413.

Titel: Perceived Opportunities and Challenges of Artificial Intelligence Within the Police—A Public Management Perspective
verfasst von: Brenda Vermeeren
Dennis de Kool
Bram Steijn
Verlag: Springer International Publishing
Buch: International Security Management
Print ISBN: 978-3-030-42522-7

Electronic ISBN: 978-3-030-42523-4

Copyright-Jahr: 2021
DOI: https://doi.org/10.1007/978-3-030-42523-4_23