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Erschienen in:
2013 | OriginalPaper | Buchkapitel
7. Performance Management
verfasst von : Aristide van Aartsengel, Selahattin Kurtoglu
Erschienen in: A Guide to Continuous Improvement Transformation
Verlag: Springer Berlin Heidelberg
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Abstract
Performance management is the comprehensive set of activities followed to establish, implement and improve an enterprise business performance. It includes defining expectations and accountabilities, setting performance standards and performance measures, and assessing results. It is the centralized and coordinated management of performance measures to: obtain the benefits and control not available from managing them individually and, achieve the enterprise intended strategic objectives and benefits.