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2021 | Buch

About This Book Kapitel lesen Erstes Kapitel lesen

Phnom Penh Water Story

Remarkable Transformation of an Urban Water Utility

verfasst von: Prof. Dr. Asit K. Biswas, Pawan K. Sachdeva, Dr. Cecilia Tortajada

Verlag: Springer Singapore

Buchreihe : Water Resources Development and Management

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik"

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Über dieses Buch

This book analyses how a water utility from a developing country, Phnom Penh Water Supply Authority, that was totally dysfunctional, corruption-ridden and literally bankrupt in 1993, became one of the most successful water utilities of the developing world in only about 15 years. By 2010, some of the performance indicators of this public sector utility were even better than London, Paris or Los Angeles. The book further analyses the enabling conditions that made this remarkable transformation possible. Based on this analysis, a framework is recommended for water utilities from developing countries so that they can also be transformed into functional, efficient, equitable and financially viable institutions on a sustainable basis.

Inhaltsverzeichnis

Frontmatter
Chapter 1. About This Book
Abstract
Phnom Penh is the capital city and is also the political and the economic centre of the Kingdom of Cambodia. Ravaged by internal conflicts and social and political turbulences for decades, Phnom Penh’s drinking water infrastructure, as well as the city’s overall management of all other services and infrastructure, were in shambles in 1993. Any sane person, resident or visitor to the city, in 1993, would have been utterly disappointed with the domestic water supply situations, both in terms of quantities available and their qualities.
Asit K. Biswas, Pawan K. Sachdeva, Cecilia Tortajada
Chapter 2. Understanding Cambodia
Abstract
The Khmer empire was the predecessor state to modern Cambodia. Angkor was its capital city till the early fifteenth century. Phnom Penh became the royal capital for 73 years, from 1432 to 1505. However, at that time, it was known as “Chaktomuk” (Four Faces), because of its location next to the four-branched confluence of the rivers Mekong, Tonlé Sap and Bassac. Phnom Penh derives its current name from the legend Daun Penh (Grandmother Penh). It literally means Penh’s hill (in Khmer language Phnom means hill).
Asit K. Biswas, Pawan K. Sachdeva, Cecilia Tortajada
Chapter 3. Phnom Penh Water Supply Authority
Abstract
The Phnom Penh Water Supply Authority (PPWSA) is responsible for supplying drinking water to Phnom Penh. It was formally established in 1959 under a Royal Decree as a state-controlled business under the direct supervision of the Phnom Penh Municipality. However, the piped drinking water supply in Phnom Penh started well before 1959. In 1895, Compagnie des Eaux d’Electricité de l’Indonchine (CEEI), a French water and electricity authority in Indochina, started distributing treated water to many of the Phnom Penh residents.
Asit K. Biswas, Pawan K. Sachdeva, Cecilia Tortajada
Chapter 4. Four Domain (4-D) Framework for Analysis of Urban Water Utility
Abstract
Any good and usable framework for analysis has to define its unit of analysis, identify main intended users of the framework analysis and the end objective to be achieved by it. The proposed 4-D framework of analysis is primarily meant for the managers of urban water utilities. They can use it as a management tool to understand the strengths and weaknesses of an individual water utility’s business in a comprehensive manner. The end objective of the analysis is to help the urban water utilities to improve its performance from the current state (status quo) to a desired state (aspirational state).
Asit K. Biswas, Pawan K. Sachdeva, Cecilia Tortajada
Chapter 5. Analysis of PPWSA
Abstract
The Four-Domain (4-D) Framework is used in this section to analyse PPWSA “business” in its four key domains.
Asit K. Biswas, Pawan K. Sachdeva, Cecilia Tortajada
Chapter 6. Gap Analysis of Four Domains
Abstract
This section analyses gaps in the physical, operational, financial and institutional domains of PPWSA under the status quo situation. The term “gap” in the current context, stands for what is lacking in each of the domains from the perspective of going from “what it is at present basis” to “what it should be at basis.” What it should be at basis is guided by the aspirational goals of the water utility.
Asit K. Biswas, Pawan K. Sachdeva, Cecilia Tortajada
Chapter 7. Views of the Customers
Abstract
Interviews were carried out with selected residents of Phnom Penh about their views and experiences with the providers of different urban services. The sample size of twenty was small and was not randomly selected. However, the interviews provide a good insight into residents’ views on the qualities of different urban service they are currently receiving. In this survey, the residents of Phnom Penh were asked about their opinions on the qualities of municipal services they are receiving in the areas of water supply, sewerage, stormwater drainage, electricity supply, solid wastes, and cooking gas supply. Amongst other views, the residents were asked about what changes they would like to see in the water supply and sewerage services and what would be the single most government policy that they would like to see changed. A sample of questionnaire that was used in the survey is given in Annex III.
Asit K. Biswas, Pawan K. Sachdeva, Cecilia Tortajada
Chapter 8. Key Challenges Facing PPWSA
Abstract
An important reason for the success of any organisation is the quality and the commitment of the people who work for it. The current top management team at PPWSA is a very experienced one. Most of the Deputy Director Generals have been with the institution for more than two decades.
Asit K. Biswas, Pawan K. Sachdeva, Cecilia Tortajada
Chapter 9. Lessons Learnt for Developing CountriesDeveloping countries
Abstract
By any criteria, both the operational and financial positions of the Phnom Penh Water Supply Authority, in 1993, were untenable. It has undergone major transformation during the 1993 to 2019 period. This can be best illustrated by noting the extent to which its business expanded during the 26-year period between 1993 and 2019.
Asit K. Biswas, Pawan K. Sachdeva, Cecilia Tortajada
Chapter 10. A Management Tool KitManagement Tool Kit for Chief Executives
Abstract
Based on detailed analyses of PPWSA, PUB, National Water Agency of Singapore, and several other successful Asian water utilities carried out by the authors, a tool kit for possible consideration of the Chief Executives of water utilities in the cities of developing countries, both public and private, is proposed herewith.
Asit K. Biswas, Pawan K. Sachdeva, Cecilia Tortajada
Backmatter
Metadaten
Titel
Phnom Penh Water Story
verfasst von
Prof. Dr. Asit K. Biswas
Pawan K. Sachdeva
Dr. Cecilia Tortajada
Copyright-Jahr
2021
Verlag
Springer Singapore
Electronic ISBN
978-981-334-065-7
Print ISBN
978-981-334-064-0
DOI
https://doi.org/10.1007/978-981-33-4065-7