The attention devoted to the field of Process Management at
T-Mobile Czech Republic, a.s. (TMCZ)
is indisputable. This becomes evident from the fact that it has been integrated into the management style at
The aim of this article is to provide a summary of the historical development of Process Management at
, which already started earlier than the official announcement of the objective to implement Process Management principles throughout the entire company. After a short description of the company itself, the focus is centered on the milestones of Process Management at
, the preconditions and reasons leading to the crucial decision taken by top management, and the activities leading to the goal of a process-managed company. Future visions and plans in the field of Process Management are also shortly outlined.