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2018 | Buch

Introduction Kapitel lesen Erstes Kapitel lesen

Process Innovation: Enabling Change by Technology

Basic Principles and Methodology: A Management Manual and Textbook with Exercises and Review Questions

verfasst von: Prof. Dr. Daniel R. A. Schallmo, Prof. Dr. Leo Brecht, Bujar Ramosaj

Verlag: Springer Berlin Heidelberg

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Wirtschaft"

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Über dieses Buch

This management manual and textbook introduces the theoretical basics of process management and provides a procedural model for process innovation. The procedural model makes it possible to develop customer-oriented processes in a structured manner and to design them in order to meet changing requirements. This textbook has been recommended and developed for university courses in Germany, Austria and Switzerland.
This book enables readers to understand and apply the seven phase procedural model for process innovation in order to design and implement innovative processes.
Exercises and review questions test understanding of the theoretically acquired knowledge.

Inhaltsverzeichnis

Frontmatter
Chapter 1. Introduction
Abstract
This management manual and textbook introduces the theoretical basics of process innovation and provides a procedural model for process innovation. First, the procedural model is outlined with its seven phases and their objectives, activities, input, and results. Subsequently, the phases of the procedural model are discussed in detail, including key questions and relevant techniques.
Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj
Chapter 2. Theoretical Basics
Abstract
In order to lay the foundations for later chapters, this chapter provides the essential definitions and backgrounds in the context of process innovation. In addition to the introduction, Chap. 1 contains the following subchapters. Section 2.2 explains function-oriented and process-oriented organization. Section 2.3 illustrates production and system theory in the context of the different perspectives on processes. Section 2.4 defines the term process, Sect. 2.5 that of process management, and Sect. 2.6 that of process innovation. Section 2.7 provides explanations for various process types. Section 2.8 then explains the elements of processes, and Sect. 2.9 explains the relationship between strategy, business model, process, and technology. Section 2.10 concludes the second chapter with a summary and review questions.
Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj
Chapter 3. Existing Approaches
Abstract
In order to create a basis for the process innovation procedural model and to use existing ideas, this chapter describes existing procedural model for process management in a uniform manner. The emphasis is on explaining the respective phases and their contents. procedural model in the context of process management thus describe which steps are necessary to ensure the successful development of processes. In addition, existing reference process models are presented. These reference process models contain proposals for processes and their characteristics. These reference process models serve as a source of ideas for the development of your own process map and for the development of individual processes.
Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj
Chapter 4. Procedural Model for Process Innovation
Abstract
In order to create the procedural model for process innovation with associated techniques and results in a targeted manner, method engineering is presented below as the basic principle of method development. The requirements for a procedural model for process innovation presented in Sect. 1.2 also serve as a guideline. The objective is to describe the procedure with corresponding results.
Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj
Chapter 5. Techniques for Analyzing the Business Model
Abstract
This chapter provides techniques for analyzing the existing business model; in addition, the existing business model can also be developed further by incorporating the relevant aspects of the industry (e.g. the industry value chain, stakeholders in the industry). The existing business model is characterized using a business model grid (with the dimensions and elements).
Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj
Chapter 6. Techniques for Planning the Process Architecture
Abstract
This chapter contains techniques for planning the process architecture. For this purpose, market segments are created from four elements of the business model. For the most important market segment, its customer segment is described by uniform criteria. The customer process with the most important requirements is developed on this basis in order to derive the appropriate process architecture.
Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj
Chapter 7. Techniques for Developing the Process Vision
Abstract
The techniques presented so far have concentrated on the interprocess perspective on processes. This chapter contains techniques for the development of the process vision, i.e. taking the intraprocess view. The formulation of process visions comprises technological trends, potential partners, and best practices.
Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj
Chapter 8. Techniques for Developing the Process Deliverables
Abstract
This chapter provides techniques for developing the process deliverables. For this purpose, the flow of deliverables is presented in connection with the customer process and the relevant support and management processes. The derived deliverables are then uniformly described in a list. A quality profile is drawn up for the most important deliverables, which defines the components and characteristics.
Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj
Chapter 9. Techniques for Planning the Process Flow
Abstract
This chapter contains techniques for planning the process flow. The necessary tasks of a process are analyzed, their sequence is determined, and assigned to the responsible organizational units.
Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj
Chapter 10. Techniques for Creating the Process Management
Abstract
This chapter contains techniques for creating the process management. For this purpose, critical success factors are derived for each process and operationalized by means of performance indicators. On this basis, performance indicators are used to determine target values and responsibilities.
Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj
Chapter 11. Techniques for Implementing the Process Innovation
Abstract
This chapter contains techniques for the implementation of process innovation, i.e. that the previous results are summarized in a process profile, an implementation plan is created, and a suitable process organization is established.
Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj
Chapter 12. Summary
Abstract
This management manual and textbook contains theoretical basics, existing approaches to process management, and a procedural model for process innovation with activities, techniques, and results.
Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj
Backmatter
Metadaten
Titel
Process Innovation: Enabling Change by Technology
verfasst von
Prof. Dr. Daniel R. A. Schallmo
Prof. Dr. Leo Brecht
Bujar Ramosaj
Copyright-Jahr
2018
Verlag
Springer Berlin Heidelberg
Electronic ISBN
978-3-662-56555-1
Print ISBN
978-3-662-56554-4
DOI
https://doi.org/10.1007/978-3-662-56555-1