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2015 | OriginalPaper | Buchkapitel

Process Performance Measurement

verfasst von : Michael Leyer, Diana Heckl, Jürgen Moormann

Erschienen in: Handbook on Business Process Management 2

Verlag: Springer Berlin Heidelberg

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Abstract

Measuring performance is a precondition for analyzing and subsequently improving business processes. However, selecting the “right” criteria for measurements remains a difficult and highly debated topic, both in theory and practice. The objective of this chapter is to provide an overview how adequate measures can be identified and implemented. For this purpose, the main terms will be defined and the procedure of process measurement will be presented. This includes a number of approaches for measuring process performance. In more detail, two methodologies, Data Envelopment Analysis and Process Mining, to measure and calculate indicators for process performance are discussed. As an example, Process Mining is applied to real case data to demonstrate its possibilities.

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Vorheriges Kapitel A Taxonomy of Business Process Management Approaches

Nächstes Kapitel Business Process Analytics

Also see vom Brocke and Sonnenberg (2014) in this handbook, who provide a discussion and conceptualization for performance evaluations in BPM.

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Titel: Process Performance Measurement
verfasst von: Michael Leyer
Diana Heckl
Jürgen Moormann
Verlag: Springer Berlin Heidelberg
Buch: Handbook on Business Process Management 2
Print ISBN: 978-3-642-45102-7

Electronic ISBN: 978-3-642-45103-4

Copyright-Jahr: 2015
DOI: https://doi.org/10.1007/978-3-642-45103-4_9

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