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Über dieses Buch

Read 25 in-depth, candid interviews with notable project managers. Discover how project managers work, what they do, how they adapt and make decisions, how they inspire and motivate others, what career lessons and advice they can share, and how they landed their current jobs either as project managers or in more senior positions thanks to their success as project managers. Most of the project managers featured in this book—together with a selection of program managers, executives, entrepreneurs, and CEOs with project management backgrounds and responsibilities—work in the technology sector, but many work in other industries, including banking and financial services, consulting, aerospace, energy, and transportation.
Bruce Harpham, PMP—a project management career advisor and journalist—has chosen interviewees who range across the spectrum of company size and maturity and of individual career stages—from CEOs who were formerly project managers (such as Mavenlink’s Ray Grainger); to founders of project management consulting firms (such as Tramore’s Tom Atkins); to project managers at the world’s leading tech giants (such as IBM’s Bob Tarne, Google’s Michael Lubrano, Apple’s Seth J. Gillespie, and Cisco’s Hassan Osman), in the space industry (such as NASA’s David Woerner, Canadian Space Agency’s Isabelle Tremblay and EUMETSAT’s Hilary Wilson), in financial services (such as TD Bank’s Ilana Sprongl and Ontario Municipal Employees Retirement System’s Annette Lyjak), and at transportation companies (such as Amtrak’s Sarina Arcari).

What You'll Learn
Practicing project managers and engineers and graduates who aspire to become project managers will learn from the mouths of seasoned exponents at the top of their profession:Break into project management, cultivate leadership skills, and influence higher-ups
Win assignments to manage career-advancing projects and ace deliveries
Avoid pitfalls and recover from operational failures and managerial mistakes
Manage the distractions and pressures of project work successfully while maintaining high morale
Discover the books, courses, and development strategies they used to make it to the topWho This Book Is For

Practicing project managers—including the half million PMI members required to pursue continuing education to maintain certification. The secondary readership is engineers, career-changers, and recent graduates who aspire to become project managers.

Inhaltsverzeichnis

Frontmatter

Chapter 1. Michael Lubrano

Senior Program Manager, Google
Abstract
Michael Lubrano started at Google in 2011 as a program manager in NetOps. He eventually moved to Search Features/Experience, working on user-facing features that impact billions of people around the globe. Lubrano graduated from Excelsior College with a degree in liberal arts, with philosophy and ethics concentrations. Prior to joining Google, he worked with the US government (NASA, the Department of Defense, and the Department of State) and in the private sector, including overseas postings, primarily in the Middle East.
Bruce Harpham

Chapter 2. David Woerner

Chief Engineer, NASA
Abstract
David Woerner has more than 30 years of experience as a systems engineer and manager at NASA's Jet Propulsion Laboratory. This includes being an office manager for the Mars Science Laboratory (MSL) mission that successfully landed on Mars on August 6, 2012. He is currently applying his technical expertise, engineering skills, management tools, and leadership to some of NASA’s challenging developments as a member of NASA’s Radioisotope Power System Program. He is the Radioisotope Thermoelectric Generator ( RTG ) integration manager for the program and is the Chief Engineer of the Nuclear Space Power Office at JPL. He is presently leading the engineering of an enhanced Multi-Mission Radioisotope Thermoelectric Generator ( MMRTG ) . He is also leading a cross-agency team to engineer the next generation RTGs.
Bruce Harpham

Chapter 3. Tamsen Mitchell

Agile Coach, Salesforce
Abstract
Tamsen Mitchell is an agile coach at Salesforce, with over 17 years of experience in the software industry. She facilitated agile transformations in three companies and coached multiple teams on agile software development. Mitchell’s background in architecture laid a foundation in traditional project management. After deciding that designing buildings that actually obeyed the laws of gravity was not for her, she thought that virtual buildings would be much more fun. This led to a producer role in the video games industry, first at The 3DO Company, and then at Shaba Games (later Activision Blizzard).
Bruce Harpham

Chapter 4. Isabelle Tremblay

Director, Astronauts, Life Sciences and Space Medicine, Canadian Space Agency
Abstract
Isabelle Tremblay began working at the Canadian Space Agency (CSA) in 1998 as a research and development engineer in robotics. She received a bachelor’s degree in mechanical engineering and a master’s degree in aerospace engineering from the École Polytechnique de Montréal. She is also a graduate of the International Space University (ISU), where she completed the Space Studies Program. In 2001, Tremblay joined the CSA’s systems engineering group, where she worked as senior engineer and technical manager in the context of international and complex space exploration projects, namely, the Canadian contributions to the NASA’s Phoenix Mars lander mission, which operated on Mars in 2008, and the James Webb Space Telescope, which will be launched in 2018. More recently, she was manager of the projects/program portfolio and headed the CSA’s Corporate Investment Management Office, where she led the development and implementation of the new Canadian Space Agency project governance and monitoring framework and other initiatives, with the objective of improving the CSA’s organizational project management capacity. She was recently appointed as the Director, Astronauts, Life Sciences and Space Medicine.
Bruce Harpham

Chapter 5. Andy Kaufman

President, Institute for Leadership Excellence & Development Inc.
Abstract
Andy Kaufman , PMP, is an international speaker, author, and executive coach, and president of the Institute for Leadership Excellence & Development Inc. He works with organizations around the world, helping them improve their ability to deliver projects and lead teams. He also teaches project management at Loyola University’s Quinlan School of Business in Chicago. Kaufman is the author of three books: Navigating the Winds of Change (Zurich Press, 2003), How to Organize Your Inbox & Get Rid of E-Mail Clutter (Zurich Press, 2007), and Shining the Light on The Secret (Zurich Press, 2007).
Bruce Harpham

Chapter 6. Owen C. Gadeken

Professor, Defense Acquisition University
Abstract
Dr. Owen C. Gadeken is a retired professor at the Defense Acquisition University (DAU) located at Fort Belvoir, Virginia. His primary focus is to help project managers become more effective leaders.
Bruce Harpham

Chapter 7. Shobha Subramonian

Principal Project Manager, SAS
Abstract
Shobha Subramonian is a principal project manager at SAS in Cary, North Carolina. She is currently the R&D program lead for the SAS Customer Intelligence 360 program, which develops and builds Software-as-a-Service [SaaS] products. She started her career as a developer at the Dow Chemical Co. in 1993. Later, she joined Accenture and continued as a software developer in SAP applications. She obtained the PMP certification in 2006. Afterward, she progressed through project management roles at three different companies, working on and leading various software development projects. Prior to her current role at SAS, she led a project to install Workday to replace the organization’s existing HR and payroll systems.
Bruce Harpham

Chapter 8. Kristen Fleming

Vice President of Integrated Production, VaynerMedia
Abstract
Kristen Fleming is vice president of integrated production at VaynerMedia, a digital agency headquartered in New York City. She oversees and manages a team of integrated producers, whose work includes complex digital builds, event production, video production, photo production, and emerging technology (i.e., virtual reality, Amazon bots, etc.). Fleming also supports VaynerMedia’s domestic and global satellite offices by leading trainings, implementing structures, and finding the right local market hires. Before leading integrated production, she helped build VaynerMedia’s project management team. In four years, Fleming grew the team from one person to 55 people. She led development of current training programs, project management tools, and internal structures. She also performs improv around NYC and brings the art form’s “Yes, and…” mentality to all her work. Prior to VaynerMedia, Fleming was at another social media start-up, Big Fuel. She graduated from the College of the Holy Cross in Worcester, MA.
Bruce Harpham

Chapter 9. Hassan Osman

PMO Manager, Cisco
Abstract
Hassan Osman is a PMO manager at Cisco Systems ( Osman ’s views are his own and do not represent those of Cisco), where he is responsible for leading and managing a team of project and program managers on delivering projects to Cisco’s global clients. Prior to his PMO role, he was a senior program manager, where he was responsible for scoping, negotiating, planning, and executing multi-million-dollar projects for customers.
Bruce Harpham

Chapter 10. Ilana Sprongl

AVP, Enterprise Project Management Office, TD Bank Group
Abstract
Ilana Sprongl has over 20 years of experience in project delivery and process improvement for financial, ecommerce, manufacturing, and small businesses. Much of her career has focused on program and project delivery improvements, including the combination of agile and waterfall delivery methods to meet business needs. A skilled public speaker and trainer known for engaging employees through motivation, communication, and rewards, Sprongl is renowned for her ability to simultaneously respond to the need for change while using disciplined change management principles.
Bruce Harpham

Chapter 11. Jason Fried

President, Basecamp
Abstract
Jason Fried is the co-founder and president of Basecamp, a Chicago-based company that builds web-based productivity tools that, in their words, “Do less than the competition—intentionally.” The company also developed and open sourced the Ruby on Rails programming framework.
Bruce Harpham

Chapter 12. Tom Atkins

President, Tramore Group
Abstract
Tom Atkins, CMC, PMP, ICD.D, is president of Tramore Group. He is an experienced executive and senior program manager. He advises public and private sector organizations on strategy, operations, and improving the effectiveness of enterprise-wide project management. He is past chair of the Board of Directors for the Rouge Valley Health System. Tom has completed executive programs at the University of Toronto’s Rotman School of Management and UCLA’s Anderson School of Management.
Bruce Harpham

Chapter 13. Cornelius Fichtner

President, OSP International LLC
Abstract
As president and founder of OSP International LLC, Cornelius Fichtner , PMP defines the strategic direction of the company and works with project management trainers and coaches to design and develop new products. Fichtner came to project management by accident. He started out as a software developer but quickly realized that he preferred talking to people to writing code. He moved into what was then called “organizational planning” and became certified in the field. It took him about three to four years to make the switch and completely leave software development—all the while leading increasingly complex and important projects.
Bruce Harpham

Chapter 14. Brennan Dunn

Founder, Double Your Freelancing
Abstract
Brennan Dunn is the founder of Double Your Freelancing, which helps teach freelancers and consultants how to earn more money and work with better clients. He’s the creator of Double Your Freelancing Rate, Double Your Freelancing Academy, and a number of other courses for consultants. His free pricing course, Charge What You’re Worth, has helped thousands of freelancers and consultants. Dunn previously founded a project management software company called Planscope and a web design agency.
Bruce Harpham

Chapter 15. Tracy Ford

Director of APM Practice, General Electric
Abstract
Tracy Ford is the director of the APM Practice of GE Digital’s Global Services organization. She manages a global team of engineers that deliver GE’s APM and SmartSignal products to customers. Based outside of Chicago, Illinois, her team supports customers all over the world with all types of equipment. They are on track to triple the number of assets connected year after year. A 25-plus-year GE veteran, Ford has worked at various GE companies, including GE Renewables and GE Energy. She holds a master’s degree in computer information systems management from Union College in Schenectady, New York.
Bruce Harpham

Chapter 16. Annette Lyjak

Senior IT Manager - Technology Project Management Office, OMERS
Abstract
Annette Lyjak began her professional career with American Express. From 1999 to 2017, she worked on financial systems as a Business Systems Analyst in project, program, and risk management. She has spent over 15 years in a variety of roles, specializing in the technical delivery of credit card systems and services to American Express clients around the world. In 2017, Lyjak moved to OMERS (Ontario Municipal Employees Retirement System) Administration Corporation as Senior IT Manager for the Technology Project Management Office. Lyjak has been PMP certified through the Project Management Institute since 2008. She graduated from York University (in Toronto, Canada) in 1998 with an Honours Bachelor of Arts in cultural and critical studies. She recently passed the Certified Information Security Manager exam through ISACA.
Bruce Harpham

Chapter 17. Bob Tarne

Engagement Manager, IBM
Abstract
Bob Tarne, PMP, CSM, PMI-ACP, is an engagement manager for the IBM Systems Group, where he specializes in leading business process improvement initiatives following lean/agile project management techniques. Prior to joining IBM, he was a managing consultant at PM Solutions, where he was responsible for improving clients’ project management practices. He has also worked as a project manager for Sprint and Owens-Illinois.
Bruce Harpham

Chapter 18. Ray Grainger

CEO, Mavenlink
Abstract
Ray Grainger is the co-founder and CEO of Mavenlink, where he is leading the mission to reinvent the way businesses do work. He has dedicated his career to helping clients succeed, and brings over 25 years of experience in software and high-technology consulting to Mavenlink. Grainger began his career at Accenture, where he spent 17 years honing his expertise in professional services management as global managing partner. During his time at Accenture, he also invested in several technology companies through Accenture Technology Ventures, including enterprise knowledge management vendor InQuira. He later became Executive Vice President of Professional Services and Strategic Alliances at InQuira (acquired by Oracle in 2011), where he met his Mavenlink co-founders, Roger Neel and Sean Crafts.
Bruce Harpham

Chapter 19. Seth J. Gillespie

Senior Project Manager, Apple
Abstract
Dr. Seth J. Gillespie is currently a senior project manager at Apple. Gillespie has valuable experience in information technology and management within a variety of industries, including hardware and software engineering, pharmaceuticals and biotech, motion picture films, natural and renewable energy generation, and management consulting.
Bruce Harpham

Chapter 20. Frank Crescenzo

Manager, Brookhaven Site Office, Brookhaven National Laboratory
Abstract
Michael Lubrano started at Google in 2011 as a program manager in NetOps. He eventually moved to Search Features/Experience, working on user-facing features that impact billions of people around the globe. Lubrano graduated from Excelsior College with a degree in liberal arts, with philosophy and ethics concentrations. Prior to joining Google, he worked with the US government (NASA, the Department of Defense, and the Department of State) and in the private sector, including overseas postings, primarily in the Middle East.
Bruce Harpham

Chapter 21. David Kollm

Enterprise Agile Coach, Accenture
Abstract
David Kollm is an enterprise agile coach at Accenture, where he has worked on multiple client projects in the telecom, insurance, defense, healthcare, retail, software, Internet/ASP (Application Services Provider), computer manufacturing, and high-tech industries. Before Accenture, Kollm founded a design and marketing company, whose clients included Mass General Hospital and many of Boston’s top law firms. Prior to this, he worked in senior product management, project/engineering management, and engineering roles in the computer, packaged software, and Software As A Service (SaaS) industries. Kollm has extensive expertise in product planning and delivery and management with agile processes and methods in large multinational ( o nshore/offshore, multicultural) environments. He also has expertise in bimodal development, interfacing agile projects with existing waterfall dependencies.
Bruce Harpham

Chapter 22. Hilary Wilson

Project Manager, EUMETSAT
Abstract
Hilary Wilson joined EUMETSAT’s Sentinel-3 project in 2008, initially to manage the organization’s contribution to the development of the Payload Data Ground Segment (PDGS). In January 2015, she took up the role of project manager.
Bruce Harpham

Chapter 23. Sarina Arcari

Vice President of Enterprise Program Management, Amtrak
Abstract
Sarina Arcari, PMP, is Vice President of the Enterprise Program Management Office at Amtrak. Prior to Amtrak, she led a 27-person team of project and program management professionals at Amerigroup (now part of Anthem Inc.) to provide access to health care for Medicaid and Medicare populations. In 2014, her team at WellPoint was awarded the PMO of the Year award by the Project Management Institute (PMI). Arcari holds a Bachelor of Science degree in marketing from the University of Connecticut. Arcari is also a graduate of PMI’s Leadership Institute Master Class.
Bruce Harpham

Chapter 24. Mehmood Alam

Senior Project Engineer, Costain
Abstract
Dr. Mehmood Alam is a chartered mechanical engineer and an experienced EPC (Engineering, Procurement, and Construction) design and project management professional. He is APM qualified Project Management Practitioner with more than 16 years’ experience in the Oil and Gas, Nuclear Power, and Aerospace sectors—from concept and FEED (front-end engineering design), through to EPC and operations, on projects worth millions of pounds.
Bruce Harpham

Chapter 25. Alicia Aitken

Chief Project Officer, Telstra
Abstract
Dr. Alicia Aitken is Telstra’s chief project officer (CPO), responsible for ensuring successful project delivery across the capital investment program. She has worked extensively with organizations across the globe to assess and develop their organizational project management capabilities. Prior to her role at Telstra Aitken held the position of CEO at Human Systems International, which was acquired by the Project Management Institute in 2013. Her experience ranges through several industries, including telecommunications, banking and finance, defense and aerospace, pharmaceutical, engineering and construction, mining, oil and gas, and government.
Bruce Harpham

Backmatter

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