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Erschienen in:
An Objective Measure for Detecting Workload and Errors in Monotone, Repetitive or Fatigue-Causing Environments Using Pupil Variation Kapitel lesen Erstes Kapitel lesen

2020 | OriginalPaper | Buchkapitel

Proper Communication Style Promotes Team Workload Redistribution Through Backup Behavior Among Air Traffic Controllers

verfasst von : Han Qiao, Eh Xiaotian, Jingyu Zhang

Erschienen in: Human Mental Workload: Models and Applications

Verlag: Springer International Publishing

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Abstract

The volume of air traffic has increased considerably in recent years, and the task load of air traffic controllers (ATCos) is reaching a new high. Both researchers and practitioners are seeking novel methods to prevent overload. Backup behaviors are generally beneficial for team performance in air traffic control (ATC) by redistributing team mental workload. In this paper, we would like to focus on how communication styles influence backup behaviors. Based on interviews, we found controllers tend to use different communication styles when they need backup, but what kind of communication style can promote backup and in what situations such communication style can benefit backup are not clear. We recruited 20 licensed ATCos and carried out two experiments on ATC simulators. We found that presenting emotions and using explanations are in favor of backup, but only when these communication modes fit with the situations.

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Vorheriges Kapitel Human, Organizational Factors and Mental Workload for Tunnel Operators in Emergency Situations
Nächstes Kapitel Task Demand Transition Peak Point Effects on Mental Workload Measures Divergence
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Metadaten
Titel
Proper Communication Style Promotes Team Workload Redistribution Through Backup Behavior Among Air Traffic Controllers
verfasst von
Han Qiao
Eh Xiaotian
Jingyu Zhang
Copyright-Jahr
2020
Buch
Human Mental Workload: Models and Applications

Print ISBN: 978-3-030-62301-2

Electronic ISBN: 978-3-030-62302-9

Copyright-Jahr: 2020

DOI
https://doi.org/10.1007/978-3-030-62302-9_12