Skip to main content

2018 | OriginalPaper | Buchkapitel

10. Public Value Co-creation via Gov2.0 Complexity Cube

verfasst von : Mohammed Aladalah, Yen Cheung, Vicent C. S. Lee, Sultan Alamri

Erschienen in: International E-Government Development

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Whilst digital connectivity via platforms such as Gov2.0 has provided huge opportunities for governments and citizens to interact and create public value, actual usage of these platforms is below expectations. This chapter explains the complexity of government-citizen interactions using a co-creation perspective via the proposed Gov2.0 complexity cube. The chapter discusses the results of Australian government agencies’ (Government dimension) use of Twitter to identify the co-creation modes. Via the proposed Gov2.0 complexity cube, the degree and understanding of co-creation in the Gov2.0 context can be enhanced. Further testing of the Gov2.0 complexity cube involves validating the other two dimensions, i.e. community and citizens, to reveal other types of co-creation.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Aladalah, M., Cheung, Y., & Lee, V. (2014). Towards sustainability of Emarket places. Proceedings of the 18th Pacific Asia Conference on Information Systems, (PACIS 2014, 24–28 June), Chengdu, China. Aladalah, M., Cheung, Y., & Lee, V. (2014). Towards sustainability of Emarket places. Proceedings of the 18th Pacific Asia Conference on Information Systems, (PACIS 2014, 24–28 June), Chengdu, China.
Zurück zum Zitat Aladalah, M., Cheung, Y., & Lee, V. (2015a). GOV2.0: A service science perspective. Proceedings of the 19th Pacific Asia Conference on Information Systems, (PACIS 2015, 5–9 July), Singapore. Aladalah, M., Cheung, Y., & Lee, V. (2015a). GOV2.0: A service science perspective. Proceedings of the 19th Pacific Asia Conference on Information Systems, (PACIS 2015, 5–9 July), Singapore.
Zurück zum Zitat Aladalah, M., Cheung, Y., & Lee, V. (2015b). Enabling citizen participation in Gov 2.0: An empowerment perspective. Electronic Journal of e-Government, 13(2), 77–93. Aladalah, M., Cheung, Y., & Lee, V. (2015b). Enabling citizen participation in Gov 2.0: An empowerment perspective. Electronic Journal of e-Government, 13(2), 77–93.
Zurück zum Zitat Aladalah M., Cheung, Y., & Lee, V. (2016a). Delivering public value: Synergistic integration via Gov 2.0. Paper presented at the 49th Hawaii International Conference System Sciences (HICSS 2016, January 5–8), Hawaii. Aladalah M., Cheung, Y., & Lee, V. (2016a). Delivering public value: Synergistic integration via Gov 2.0. Paper presented at the 49th Hawaii International Conference System Sciences (HICSS 2016, January 5–8), Hawaii.
Zurück zum Zitat Aladalah, M., Cheung, Y., & Lee, V. (2016b). Winning digital citizens: A model and instrument. Paper presented at the 20th Pacific Asia Conference on Information Systems, (PACIS 2016, June 27–July 1), Chiayi, Taiwan. Aladalah, M., Cheung, Y., & Lee, V. (2016b). Winning digital citizens: A model and instrument. Paper presented at the 20th Pacific Asia Conference on Information Systems, (PACIS 2016, June 27–July 1), Chiayi, Taiwan.
Zurück zum Zitat Alford, J., & O’Flynn, J. (2009). Making sense of public value: Concepts, critiques and emergent meanings. International Journal of Public Administration, 32(3–4), 171–191.CrossRef Alford, J., & O’Flynn, J. (2009). Making sense of public value: Concepts, critiques and emergent meanings. International Journal of Public Administration, 32(3–4), 171–191.CrossRef
Zurück zum Zitat Andersen, K. N., Henriksen, H. Z., Medaglia, R., Danziger, J. N., Sannarnes, M. K., & Enemærke, M. (2010). Fads and facts of e-government: A review of impacts of egovernment (2003–2009). International Journal of Public Administration, 33(11), 564–579.CrossRef Andersen, K. N., Henriksen, H. Z., Medaglia, R., Danziger, J. N., Sannarnes, M. K., & Enemærke, M. (2010). Fads and facts of e-government: A review of impacts of egovernment (2003–2009). International Journal of Public Administration, 33(11), 564–579.CrossRef
Zurück zum Zitat Arnstein, S. R. (1969). A ladder of citizen participation. Journal of the American Institute of Planners, 35(4), 216–224.CrossRef Arnstein, S. R. (1969). A ladder of citizen participation. Journal of the American Institute of Planners, 35(4), 216–224.CrossRef
Zurück zum Zitat Bannister, F., & Connolly, R. (2014). ICT, public values and transformative government: A framework and programme for research. Government Information Quarterly, 31(1), 119–128.CrossRef Bannister, F., & Connolly, R. (2014). ICT, public values and transformative government: A framework and programme for research. Government Information Quarterly, 31(1), 119–128.CrossRef
Zurück zum Zitat Benington, J. (2009). Creating the public in order to create public value? International Journal of Public Administration, 32(3–4), 232–249.CrossRef Benington, J. (2009). Creating the public in order to create public value? International Journal of Public Administration, 32(3–4), 232–249.CrossRef
Zurück zum Zitat Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2012). Promoting transparency and accountability through ICTs, social media, and collaborative e-government. Transforming Government: People, Process and Policy, 6(1), 78–91.CrossRef Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2012). Promoting transparency and accountability through ICTs, social media, and collaborative e-government. Transforming Government: People, Process and Policy, 6(1), 78–91.CrossRef
Zurück zum Zitat Bonsón, E., Torres, L., Royo, S., & Flores, F. (2012). Local e-government 2.0: Social media and corporate transparency in municipalities. Government Information Quarterly, 29(2), 123–132.CrossRef Bonsón, E., Torres, L., Royo, S., & Flores, F. (2012). Local e-government 2.0: Social media and corporate transparency in municipalities. Government Information Quarterly, 29(2), 123–132.CrossRef
Zurück zum Zitat Borzaga, C., & Defourny, J. (2004). The emergence of social enterprise (Vol. 4). London and New York: Routledge. Borzaga, C., & Defourny, J. (2004). The emergence of social enterprise (Vol. 4). London and New York: Routledge.
Zurück zum Zitat Bovaird, T. (2007). Beyond engagement and participation: User and community coproduction of public services. Public Administration Review, 67(5), 846–860.CrossRef Bovaird, T. (2007). Beyond engagement and participation: User and community coproduction of public services. Public Administration Review, 67(5), 846–860.CrossRef
Zurück zum Zitat Brabham, D. C. (2009). Crowdsourcing the public participation process for planning projects. Planning Theory, 8(3), 242–262.CrossRef Brabham, D. C. (2009). Crowdsourcing the public participation process for planning projects. Planning Theory, 8(3), 242–262.CrossRef
Zurück zum Zitat Bryer, T. A., & Zavattaro, S. M. (2011). Social media and public administration. Administrative Theory & Praxis, 33(3), 325–340.CrossRef Bryer, T. A., & Zavattaro, S. M. (2011). Social media and public administration. Administrative Theory & Praxis, 33(3), 325–340.CrossRef
Zurück zum Zitat Burby, R. J. (2003). Making plans that matter: Citizen involvement and government action. Journal of the American Planning Association, 69(1), 33–49.CrossRef Burby, R. J. (2003). Making plans that matter: Citizen involvement and government action. Journal of the American Planning Association, 69(1), 33–49.CrossRef
Zurück zum Zitat Burris, E. R. (2016). Can your employees really speak freely? Harvard Business Review, 94(1), 80–87. Burris, E. R. (2016). Can your employees really speak freely? Harvard Business Review, 94(1), 80–87.
Zurück zum Zitat eC3. (2007). Government in the age of YouTube: The implications of internet social networks to government. eC3 Symposium White Paper, presented at the 2007 eC3 Annual Conference, December 3–5, Austin, Texas. eC3. (2007). Government in the age of YouTube: The implications of internet social networks to government. eC3 Symposium White Paper, presented at the 2007 eC3 Annual Conference, December 3–5, Austin, Texas.
Zurück zum Zitat Ceccagnoli, M., Forman, C., Huang, P., & Wu, D. J. (2012). Co-creation of value in a platform ecosystem: The case of enterprise software. MIS Quarterly, 36(1), 263–290. Ceccagnoli, M., Forman, C., Huang, P., & Wu, D. J. (2012). Co-creation of value in a platform ecosystem: The case of enterprise software. MIS Quarterly, 36(1), 263–290.
Zurück zum Zitat Chang, A.-M., & Kannan, P. K. (2008). Leveraging Web 2.0 in government. E-Government/Technology Series, IBM Center for the Business of Government, Washington, DC. Chang, A.-M., & Kannan, P. K. (2008). Leveraging Web 2.0 in government. E-Government/Technology Series, IBM Center for the Business of Government, Washington, DC.
Zurück zum Zitat Choudary, S. P., Van Alstyne, M. W., & Parker, G. G. (2016). Platform revolution: How networked markets are transforming the economy—And how to make them work for you. New York: WW Norton & Company. Choudary, S. P., Van Alstyne, M. W., & Parker, G. G. (2016). Platform revolution: How networked markets are transforming the economy—And how to make them work for you. New York: WW Norton & Company.
Zurück zum Zitat Criado, J. I., Sandoval-Almazan, R., & Gil-Garcia, J. R. (2013). Government innovation through social media. Government Information Quarterly, 30(4), 319–326.CrossRef Criado, J. I., Sandoval-Almazan, R., & Gil-Garcia, J. R. (2013). Government innovation through social media. Government Information Quarterly, 30(4), 319–326.CrossRef
Zurück zum Zitat Dart, R. (2004). The legitimacy of social enterprise. Nonprofit Management and Leadership, 14(4), 411–424.CrossRef Dart, R. (2004). The legitimacy of social enterprise. Nonprofit Management and Leadership, 14(4), 411–424.CrossRef
Zurück zum Zitat Defourny, J. (2001). From third sector to social enterprise. The emergence of social enterprise. Defourny, J. (2001). From third sector to social enterprise. The emergence of social enterprise.
Zurück zum Zitat Department for Trade and Industry (DTI). (2002). Social enterprise: A strategy for success. London: Department for Trade and Industry. Department for Trade and Industry (DTI). (2002). Social enterprise: A strategy for success. London: Department for Trade and Industry.
Zurück zum Zitat Detert, J. R., & Burris, E. R. (2016). Can your employees really speak freely? Harvard Business Review, 94(1–2), 80–87. Detert, J. R., & Burris, E. R. (2016). Can your employees really speak freely? Harvard Business Review, 94(1–2), 80–87.
Zurück zum Zitat Ferro, E., & Molinari, F. (2010). Making sense of Gov 2.0 strategies: “No citizens, no party”. JeDEM-eJournal of eDemocracy and Open Government, 2(1), 56–68. Ferro, E., & Molinari, F. (2010). Making sense of Gov 2.0 strategies: “No citizens, no party”. JeDEM-eJournal of eDemocracy and Open Government, 2(1), 56–68.
Zurück zum Zitat Gil-Garcia, J. R., & Martinez-Moyano, I. J. (2007). Understanding the evolution of egovernment: The influence of systems of rules on public sector dynamics. Government Information Quarterly, 24(2), 266–290.CrossRef Gil-Garcia, J. R., & Martinez-Moyano, I. J. (2007). Understanding the evolution of egovernment: The influence of systems of rules on public sector dynamics. Government Information Quarterly, 24(2), 266–290.CrossRef
Zurück zum Zitat Golbeck, J., Grimes, J. M., & Rogers, A. (2010). Twitter use by the US Congress. Journal of the American Society for Information Science and Technology, 61(8), 1612–1621. Golbeck, J., Grimes, J. M., & Rogers, A. (2010). Twitter use by the US Congress. Journal of the American Society for Information Science and Technology, 61(8), 1612–1621.
Zurück zum Zitat Grover, V., & Kohli, R. (2012). Cocreating IT value: New capabilities and metrics for multifirm environments. MIS Quarterly, 36(1), 225–232. Grover, V., & Kohli, R. (2012). Cocreating IT value: New capabilities and metrics for multifirm environments. MIS Quarterly, 36(1), 225–232.
Zurück zum Zitat Hand, L. C., & Ching, B. D. (2011). “You have one friend request”: An exploration of power and citizen engagement in local governments’ use of social media. Administrative Theory & Praxis, 33(3), 362–382.CrossRef Hand, L. C., & Ching, B. D. (2011). “You have one friend request”: An exploration of power and citizen engagement in local governments’ use of social media. Administrative Theory & Praxis, 33(3), 362–382.CrossRef
Zurück zum Zitat Holden, S. H., Norris, D. F., & Fletcher, P. D. (2003). Electronic government at the local level: Progress to date and future issues. Public Performance & Management Review, 26, 325–344.CrossRef Holden, S. H., Norris, D. F., & Fletcher, P. D. (2003). Electronic government at the local level: Progress to date and future issues. Public Performance & Management Review, 26, 325–344.CrossRef
Zurück zum Zitat Honeycutt, C., & Herring, S. C. (2009). Beyond microblogging: Conversation and collaboration via Twitter. Paper presented at the 42th Hawaii International Conference System Sciences (HICSS, January), Hawaii. Honeycutt, C., & Herring, S. C. (2009). Beyond microblogging: Conversation and collaboration via Twitter. Paper presented at the 42th Hawaii International Conference System Sciences (HICSS, January), Hawaii.
Zurück zum Zitat Islam, M. S. (2008). Towards a sustainable e-Participation implementation model. European Journal of ePractice, 5(10), 1–12. Islam, M. S. (2008). Towards a sustainable e-Participation implementation model. European Journal of ePractice, 5(10), 1–12.
Zurück zum Zitat Jaeger, P. T. (2003). The endless wire: E-government as global phenomenon. Government Information Quarterly, 20(4), 323–331.CrossRef Jaeger, P. T. (2003). The endless wire: E-government as global phenomenon. Government Information Quarterly, 20(4), 323–331.CrossRef
Zurück zum Zitat Java, A., Song, X., Finin, T., & Tseng, B. (2007). Why we twitter: Understanding microblogging usage and communities. In Proceedings of the 9th WebKDD and 1st SNA-KDD 2007 workshop on Web mining and social network analysis (pp. 56–65). Java, A., Song, X., Finin, T., & Tseng, B. (2007). Why we twitter: Understanding microblogging usage and communities. In Proceedings of the 9th WebKDD and 1st SNA-KDD 2007 workshop on Web mining and social network analysis (pp. 56–65).
Zurück zum Zitat Kaplan, D. (2005). e-Inclusion: New challenges and policy recommendations. Brussels: eEurope Advisory Group. Kaplan, D. (2005). e-Inclusion: New challenges and policy recommendations. Brussels: eEurope Advisory Group.
Zurück zum Zitat Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59–68.CrossRef Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59–68.CrossRef
Zurück zum Zitat Kavanaugh, A. L., Fox, E. A., Sheetz, S. D., Yang, S., Li, L. T., Shoemaker, D. J., Natsev, A., & Xie, L. (2012). Social media use by government: From the routine to the critical. Government Information Quarterly, 29(4), 480–491.CrossRef Kavanaugh, A. L., Fox, E. A., Sheetz, S. D., Yang, S., Li, L. T., Shoemaker, D. J., Natsev, A., & Xie, L. (2012). Social media use by government: From the routine to the critical. Government Information Quarterly, 29(4), 480–491.CrossRef
Zurück zum Zitat Kelly, G., Mulgan, G., & Muers, S. (2002). Creating public value: An analytical framework for public service reform. London: Strategy Unit, Cabinet Office. Kelly, G., Mulgan, G., & Muers, S. (2002). Creating public value: An analytical framework for public service reform. London: Strategy Unit, Cabinet Office.
Zurück zum Zitat Kohli, R., & Grover, V. (2008). Business value of IT: An essay on expanding research directions to keep up with the times. Journal of the Association for Information Systems, 9(1), 23. Kohli, R., & Grover, V. (2008). Business value of IT: An essay on expanding research directions to keep up with the times. Journal of the Association for Information Systems, 9(1), 23.
Zurück zum Zitat Le Grand, J. (2009). The other invisible hand: Delivering public services through choice and competition. Princeton, NJ: Princeton University Press.CrossRef Le Grand, J. (2009). The other invisible hand: Delivering public services through choice and competition. Princeton, NJ: Princeton University Press.CrossRef
Zurück zum Zitat Linders, D. (2012). From e-government to we-government: Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly, 29(4), 446–454.CrossRef Linders, D. (2012). From e-government to we-government: Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly, 29(4), 446–454.CrossRef
Zurück zum Zitat Lindgren, I., & Jansson, G. (2013). Electronic services in the public sector: A conceptual framework. Government Information Quarterly, 30(2), 163–172.CrossRef Lindgren, I., & Jansson, G. (2013). Electronic services in the public sector: A conceptual framework. Government Information Quarterly, 30(2), 163–172.CrossRef
Zurück zum Zitat Macintosh, A. (2004). Characterizing e-participation in policy-making. Paper presented at the 37th Annual Hawaii International Conference the System Sciences, 2004. Macintosh, A. (2004). Characterizing e-participation in policy-making. Paper presented at the 37th Annual Hawaii International Conference the System Sciences, 2004.
Zurück zum Zitat Mergel, I. (2012a). Social media in the public sector: A guide to participation, collaboration and transparency in the networked world. San Francisco, CA: John Wiley & Sons. Mergel, I. (2012a). Social media in the public sector: A guide to participation, collaboration and transparency in the networked world. San Francisco, CA: John Wiley & Sons.
Zurück zum Zitat Mergel, I. (2012b). Measuring the impact of social media use in the public sector. Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media, 48. Mergel, I. (2012b). Measuring the impact of social media use in the public sector. Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media, 48.
Zurück zum Zitat Mergel, I., & Desouza, K. C. (2013). Implementing open innovation in the public sector: The case of Challenge. gov. Public Administration Review, 73(6), 882–890.CrossRef Mergel, I., & Desouza, K. C. (2013). Implementing open innovation in the public sector: The case of Challenge. gov. Public Administration Review, 73(6), 882–890.CrossRef
Zurück zum Zitat Moore, M. H. (1995). Creating public value: Strategic management in government. Cambridge, MA: Harvard University Press. Moore, M. H. (1995). Creating public value: Strategic management in government. Cambridge, MA: Harvard University Press.
Zurück zum Zitat Nam, T. (2012). Suggesting frameworks of citizen-sourcing via Government 2.0. Government Information Quarterly, 29(1), 12–20.CrossRef Nam, T. (2012). Suggesting frameworks of citizen-sourcing via Government 2.0. Government Information Quarterly, 29(1), 12–20.CrossRef
Zurück zum Zitat Ndou, V. (2004). E-government for developing countries: Opportunities and challenges. The Electronic Journal of Information Systems in Developing Countries, 18, 1–24. Ndou, V. (2004). E-government for developing countries: Opportunities and challenges. The Electronic Journal of Information Systems in Developing Countries, 18, 1–24.
Zurück zum Zitat Nevo, S., & Wade, M. R. (2010). The formation and value of it-enabled resources: Antecedents and consequences. MIS Quarterly, 34(1), 10. Nevo, S., & Wade, M. R. (2010). The formation and value of it-enabled resources: Antecedents and consequences. MIS Quarterly, 34(1), 10.
Zurück zum Zitat O’Flynn, J. (2007). From new public management to public value: Paradigmatic change and managerial implications. Australian Journal of Public Administration, 66(3), 353–366.CrossRef O’Flynn, J. (2007). From new public management to public value: Paradigmatic change and managerial implications. Australian Journal of Public Administration, 66(3), 353–366.CrossRef
Zurück zum Zitat O’Reilly, T. (2011). Government as a Platform. Innovations, 6(1), 13–40.CrossRef O’Reilly, T. (2011). Government as a Platform. Innovations, 6(1), 13–40.CrossRef
Zurück zum Zitat Peristeras, V., Mentzas, G., Tarabanis, K. A., & Abecker, A. (2009). Transforming E-government and E-participation through IT. Intelligent Systems, IEEE, 24(5), 14–19.CrossRef Peristeras, V., Mentzas, G., Tarabanis, K. A., & Abecker, A. (2009). Transforming E-government and E-participation through IT. Intelligent Systems, IEEE, 24(5), 14–19.CrossRef
Zurück zum Zitat Prahalad, C. K., & Ramaswamy, V. (2004). Co-creating unique value with customers. Strategy & Leadership, 32(3), 4–9.CrossRef Prahalad, C. K., & Ramaswamy, V. (2004). Co-creating unique value with customers. Strategy & Leadership, 32(3), 4–9.CrossRef
Zurück zum Zitat Rapoport, A. (1966). Mathematical aspects of general systems analysis. General Systems, 11(3), 1–28. Rapoport, A. (1966). Mathematical aspects of general systems analysis. General Systems, 11(3), 1–28.
Zurück zum Zitat Reddick, C. G. (2004). A two-stage model of e-government growth: Theories and empirical evidence for US cities. Government Information Quarterly, 21(1), 51–64.CrossRef Reddick, C. G. (2004). A two-stage model of e-government growth: Theories and empirical evidence for US cities. Government Information Quarterly, 21(1), 51–64.CrossRef
Zurück zum Zitat Rowley, J. (2011). e-Government stakeholders—Who are they and what do they want? International Journal of Information Management, 31(1), 53–62.CrossRef Rowley, J. (2011). e-Government stakeholders—Who are they and what do they want? International Journal of Information Management, 31(1), 53–62.CrossRef
Zurück zum Zitat Sahraoui, S. (2007). E-inclusion as a further stage of e-government?.Transforming. Government: People, Process and Policy, 1(1), 44–58.CrossRef Sahraoui, S. (2007). E-inclusion as a further stage of e-government?.Transforming. Government: People, Process and Policy, 1(1), 44–58.CrossRef
Zurück zum Zitat Sandoval-Almazan, R., & Gil-Garcia, J. R. (2012). Are government internet portals evolving towards more interaction, participation, and collaboration? Revisiting the rhetoric of e-government among municipalities. Government Information Quarterly, 29, S72–S81.CrossRef Sandoval-Almazan, R., & Gil-Garcia, J. R. (2012). Are government internet portals evolving towards more interaction, participation, and collaboration? Revisiting the rhetoric of e-government among municipalities. Government Information Quarterly, 29, S72–S81.CrossRef
Zurück zum Zitat Sarker, S., Sarker, S., Sahaym, A., & Bjørn-Andersen, N. (2012). Exploring value co-creation in relationships between an ERP vendor and its partners: A revelatory case study. MIS Quarterly, 36(1), 317–338. Sarker, S., Sarker, S., Sahaym, A., & Bjørn-Andersen, N. (2012). Exploring value co-creation in relationships between an ERP vendor and its partners: A revelatory case study. MIS Quarterly, 36(1), 317–338.
Zurück zum Zitat Sarno, D. (2009). Twitter creator Jack Dorsey illuminates the site’s founding document. Part I. Los Angeles Times, 18. Sarno, D. (2009). Twitter creator Jack Dorsey illuminates the site’s founding document. Part I. Los Angeles Times, 18.
Zurück zum Zitat Scholl, H. J. (2008). Discipline or interdisciplinary study domain? Challenges and promises in electronic government research. In Digital government (pp. 21–41). Boston, MA: Springer. Scholl, H. J. (2008). Discipline or interdisciplinary study domain? Challenges and promises in electronic government research. In Digital government (pp. 21–41). Boston, MA: Springer.
Zurück zum Zitat Shao, G. (2009). Understanding the appeal of user-generated media: A uses and gratification perspective. Internet Research, 19(1), 7–25.CrossRef Shao, G. (2009). Understanding the appeal of user-generated media: A uses and gratification perspective. Internet Research, 19(1), 7–25.CrossRef
Zurück zum Zitat Stoker, G. (2006). Public value management a new narrative for networked governance? The American Review of Public Administration, 36(1), 41–57.CrossRef Stoker, G. (2006). Public value management a new narrative for networked governance? The American Review of Public Administration, 36(1), 41–57.CrossRef
Zurück zum Zitat Thompson, F. J., & Riccucci, N. M. (1998). Reinventing government. Annual Review of Political Science, 1(1), 231–257.CrossRef Thompson, F. J., & Riccucci, N. M. (1998). Reinventing government. Annual Review of Political Science, 1(1), 231–257.CrossRef
Zurück zum Zitat UK Cabinet Office. (2002). In the service of democracy – A consultation paper on a policy for electronic government. UK Cabinet Office. (2002). In the service of democracy – A consultation paper on a policy for electronic government.
Zurück zum Zitat Venkatesh, V., & Bala, H. (2012). Adoption and impacts of interorganizational business process standards: Role of partnering synergy. Information Systems Research, 23(4), 1131–1157.CrossRef Venkatesh, V., & Bala, H. (2012). Adoption and impacts of interorganizational business process standards: Role of partnering synergy. Information Systems Research, 23(4), 1131–1157.CrossRef
Zurück zum Zitat West, D. M. (2004). E-Government and the Transformation of service delivery and citizen attitudes. Public Administration Review, 64(1), 15–27.CrossRef West, D. M. (2004). E-Government and the Transformation of service delivery and citizen attitudes. Public Administration Review, 64(1), 15–27.CrossRef
Zurück zum Zitat Yin, J., Lampert, A., Cameron, M., Robinson, B., & Power, R. (2012). Using social media to enhance emergency situation awareness. IEEE Intelligent Systems, 27(6), 52–59.CrossRef Yin, J., Lampert, A., Cameron, M., Robinson, B., & Power, R. (2012). Using social media to enhance emergency situation awareness. IEEE Intelligent Systems, 27(6), 52–59.CrossRef
Zurück zum Zitat Zimmerman, M. A., & Rappaport, J. (1988). Citizen participation, perceived control, and psychological empowerment. American Journal of Community Psychology, 16(5), 725–750.CrossRef Zimmerman, M. A., & Rappaport, J. (1988). Citizen participation, perceived control, and psychological empowerment. American Journal of Community Psychology, 16(5), 725–750.CrossRef
Metadaten
Titel
Public Value Co-creation via Gov2.0 Complexity Cube
verfasst von
Mohammed Aladalah
Yen Cheung
Vicent C. S. Lee
Sultan Alamri
Copyright-Jahr
2018
DOI
https://doi.org/10.1007/978-3-319-63284-1_10