Quality Assurance Information System of Chulalongkorn University

Data management is one of the necessary processes in quality management. Chulalongkorn University has developed the tool for this process called Quality Assurance Information System (QAIS). This system was originally developed based on “Lotus Notes” software. Currently, its system consists of the processes of data input, reference input, data checking and correction, data evaluation, and report preparation. By using this system, the data collection process changes from “Offline” to “Online via Intranet.” It has been used to support internal and external quality assessments according to national quality standards of Thailand since this system can connect and transfer data to the national database called CHE QA Online (Commission on Higher Education Quality Assessment online system). Chulalongkorn University was nationally awarded by the Office of the Public Sector Development Commission in the category of Servicing Innovation for implementing this system. Therefore, Chulalongkorn University would like to share and exchange the concept and the operation of this system for further improvement.