Owing to a huge increase in sales in 2003, the technical consultant
faced the challenge of developing and implementing new structures and processes. Core elements from the
production system were replicated onto the
administration. The new management and process culture creates the framework for the orientation towards value-adding activities and striving for continuous development.
The defined business processes are published in a Web-enabled Quality Management (QM) handbook using ARIS products. The platform unites the elements
process view, data view
(documents and SAP transactions), and
By respecting the Best-Practices approach, the QM handbook today represents the central platform for employees, integrating business processes and IT.