Quality Management in Toy and Children’s Furniture Manufacturing

The aim of the article is to present, on the basis of a case study of a selected enterprise, the architecture of children’s product quality creation that takes into account the requirements set down in the European Toy Safety Directive. The requirements of the directive 2009/48/EC concerning in particular toy safety, ergonomics, packaging, marking, etc. will be discussed in the article. The article reports the results of pilot studies on the conformity of a specific group of toys in Poland with the requirements of the European Directive and confirm the significance of the problems. Critical processes which determine elimination of product defects by business process quality management, identification of customer requirements, technical and organizational infrastructure provision, design, planning, manufacturing, warehousing, distribution. How the quality of those processes is managed is a decisive factor for the effectiveness of building quality into the manufacturing process, reducing the number of errors to manufacture a defect-free product that meets customer requirements. How the quality of those processes is managed is a decisive factor for the effectiveness of building quality into the manufacturing process, reducing the number of failures to manufacture a defect-free product that meets customer requirements. The overarching goal of such an approach is customer satisfaction which can be effected by achieving such process efficiency that each product is defect-free and is consistently conforms to standards.