Ausgabe 5/2019
Special Issue: New challenges for Services Quality Evaluation
Inhalt (27 Artikel)
New challenges for services quality evaluation
Eugenio Brentari, Tonio Di Battista, Corrado Crocetta, Biagio Simonetti
Management and performance of Non-Profit Institutions: finding new development trajectories—evidence from Italy
Renato Civitillo, Paolo Ricci, Biagio Simonetti
K-means clustering of item characteristic curves and item information curves via functional principal component analysis
Francesca Fortuna, Fabrizio Maturo
Business process management in hotels: with a focus on delivering quality guest service
Ali İhsan Özdemir, Abdullah Çolak, Jerina Shmilli
Analysis of three-way non-symmetrical association of food concepts in cross-cultural marketing
Rosaria Lombardo, Eric J. Beh, Luis Guerrero
Quality evaluation and preferences of healthcare services: the case of telemedicine in Sardinia
Stefania Capecchi, Marta Meleddu, Manuela Pulina
An integrated algorithm for three-way compositional data
Michele Gallo, Violetta Simonacci, Maria Anna Di Palma
High-order PLS path model for multi-group analysis: the prosumership service quality model
Enrico Ciavolino, Sergio Salvatore, Piergiorgio Mossi, Gloria Lagetto
What influences teachers’ job satisfaction and how to improve, develop and reorganize the school activities associated with them
Anna Crisci, Enrica Sepe, Pasqualina Malafronte
Family firm’s management composition: the role played by family members’ age in TMT and supervisor levels
M. Carmen Díaz-Fernández, M. Rosario González-Rodríguez, Marek Pawlak, Biagio Simonetti
A latent class conjoint analysis for the Administrative Clerk figure: insights from ELECTUS
Paolo Mariani, Andrea Marletta, Lucio Masserini, Mariangela Zenga
The residential real estate market in Italy: a spatio-temporal analysis
Monica Palma, Claudia Cappello, Sandra De Iaco, Daniela Pellegrino
Multivariate approach to evaluate the relationship among geophysical and geochemical variables during an unrest period at Campi Flegrei caldera (Italy)
Sergio Scippacercola, Zaccaria Petrillo, Annarita Mangiacapra, Stefano Caliro
Customer satisfaction evaluation by common component and specific weight analysis using a mixed coding system
Pietro Amenta, Antonio Lucadamo, Antonello D’Ambra
Intriguing behavior when testing the impact of quotation marks usage in Google search results
Bogdan Vasile Ileanu, Marcel Ausloos, Claudiu Herteliu, Marian Pompiliu Cristescu
How does public service motivation affect teacher self-reported performance in an education system? Evidence from an empirical analysis in Italy
Pasquale Sarnacchiaro, Ida Camminatiello, Luigi D’Ambra, Raffaela Palma
Are stock price dynamics affected by financial analysts recommendations? Evidence from Italian green energy stocks
Rosella Castellano, Annalisa Ferrari
Checking quality of sensory data via an agreement-based approach
Amalia Vanacore, Maria Sole Pellegrino
Causality in the Social Sciences: a structural modelling framework
Federica Russo, Guillaume Wunsch, Michel Mouchart