Skip to main content


Weitere Artikel dieser Ausgabe durch Wischen aufrufen

19.11.2020 | Ausgabe 6/2020 Open Access

Computer Supported Cooperative Work (CSCW) 6/2020

(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design

Computer Supported Cooperative Work (CSCW) > Ausgabe 6/2020
Banu Saatçi, Kaya Akyüz, Sean Rintel, Clemens Nylandsted Klokmose
Wichtige Hinweise

Publisher’s Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.


Despite sophisticated technologies for representational fidelity in hybrid meetings, in which co-located and remote participants collaborate via video or audio, meetings are still often disrupted by practical problems with trying to include remote participants. In this paper, we use micro-analysis of three disruptive moments in a hybrid meeting from a global software company to unpack blended technological and conversational practices of inclusion and exclusion. We argue that designing truly valuable experiences for hybrid meetings requires moving from the traditional, essentialist, and perception-obsessed user-centered design approach to a phenomenological approach to the needs of meetings themselves. We employ the metaphor of ‘configuring the meeting’ to propose that complex ecologies of people, technology, spatial, and institutional organization must be made relevant in the process of design.
Über diesen Artikel

Weitere Artikel der Ausgabe 6/2020

Computer Supported Cooperative Work (CSCW) 6/2020 Zur Ausgabe

Premium Partner