Recent Advances in Decision Technologies for Management

In this paper we provide an overview of the Decision Making Problems which face companies in a complex competitive environment. We then explore the technologies of expert systems, decision support systems and a hybrid between the two as potential tools for helping managers to tackle these decision making issues. Finally, a number of specific decision technology elements developed by the author are described and one of these is illustrated for helping with the solution of an important problem in Retail Banking i.e. determining interest rate mixes for savings and lending products in a competitive environment.