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Erschienen in:
Interculturality and Virtual Teams in IT Offshoring Context: A Social Regulation Theory Perspective Kapitel lesen Erstes Kapitel lesen

2014 | OriginalPaper | Buchkapitel

Reframing Outsourcing Through Social Networks: Evidence from Infocert’s Case Study

verfasst von : Giovanni Vaia, Anna Moretti

Erschienen in: Governing Sourcing Relationships. A Collection of Studies at the Country, Sector and Firm Level

Verlag: Springer International Publishing

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Abstract

In an over-connected world where ICTs dominate firms’ development and evolution, outsourcing is an increasingly adopted practice by IT firms facing a third-generation of inter-firm interactions. Notwithstanding some relevant contributions to the literature about IT outsourcing, still few is known about how coordination between client and supplier can achieve superior outcomes through the development of collaborative practices. This research provides insights about how a company can change attitudes and behaviors of client and supplier thanks to an IT tool deputed to collaboration: the social collaboration system. Through an explorative case study, our paper provides two main contributions: (i) we show how the adoption of a social collaboration system improves ITO governance and performance; (ii) we show how the introduction of a social collaboration system in outsourcing management can influence and change the building blocks of its life-cycle.

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Vorheriges Kapitel Capturing CSR: Doing Good Offshore
Nächstes Kapitel Transformation in the Dutch Non-life B2C Insurance Sector: Sourcing Implications
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Metadaten
Titel
Reframing Outsourcing Through Social Networks: Evidence from Infocert’s Case Study
verfasst von
Giovanni Vaia
Anna Moretti
Copyright-Jahr
2014
Buch
Governing Sourcing Relationships. A Collection of Studies at the Country, Sector and Firm Level

Print ISBN: 978-3-319-11366-1

Electronic ISBN: 978-3-319-11367-8

Copyright-Jahr: 2014

DOI
https://doi.org/10.1007/978-3-319-11367-8_8