Relations Between the Use of Modern Technology and the Financial Results of the Financial Service Sector in Poland

This paper presents technological factors of profitability which were analysed for the outsourcing enterprises in the financial service sector in Poland. The paper describes and presents a discussion of the crucial technological factors determining the profitability of the outsourcing enterprises. The analysis was focused on the following factors: the applications and services available via “cloud”, automation and robotization, interactive applications and social media, tools and applications for processing a large volume of data and the artificial intelligence solutions. In view of the empirical verification, the crucial technological factors included robotization and automation, the applications available via “cloud” as well as the tools and applications for processing a large volume of data. The results were verified for a two or three year timeframe. The factors were analysed from the perspective of the positions the respondents held, the line of business of an enterprise and its location. The data were collected on the basis of tailored questionnaires. The statistical results were verified by the ANOVA variance analysis.