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Erschienen in:
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2020 | OriginalPaper | Buchkapitel

Research Methods on the Contribution of Robots in the Service Quality of Hotels

verfasst von : Dimitrios Belias

Erschienen in: Strategic Innovative Marketing and Tourism

Verlag: Springer International Publishing

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Abstract

Robotics has many different applications in production—for example automation of production lines—and in services. A particular point of view is whether robots can replace people in the provision of services, in the case of tourism services. At present, the application of robotics to tourism is very limited, while at the academic level there has begun to have a relative interest. The current chapter has made an attempt to analyse the current research on the relationship between the use of robotics and service quality on hotels. The outcome is that there is a limited research which indicates that there is a positive relationship, though there are some reservations such as that the customers need to interact with humans. For this reason, the chapter makes a recommendation for future research.

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Vorheriges Kapitel Analysis of Factors for the Increase Foreign Tourism to Michoacán, México
Nächstes Kapitel The Contribution of Wine Tourism in the Development of Rural Areas in North Greece
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Metadaten
Titel
Research Methods on the Contribution of Robots in the Service Quality of Hotels
verfasst von
Dimitrios Belias
Copyright-Jahr
2020
Buch
Strategic Innovative Marketing and Tourism

Print ISBN: 978-3-030-36125-9

Electronic ISBN: 978-3-030-36126-6

Copyright-Jahr: 2020

DOI
https://doi.org/10.1007/978-3-030-36126-6_104