The emergence of a learning society and knowledge economy requires the transformation of the old quality reference framework. This transformation cannot be a mere adaptation of the old framework, but a radical transformation based on the new political, economical, sociological and technological context.
This empowerment of individuals through technologies has transformed the nature of the relations between learners and learning support staff, the learning employee and her employer and the learning citizen and his learning communities. The pervasive presence of, and ubiquitous access to, knowledge technologies provide the foundations for a seamless learning environment, linking individual, community, organisational and territorial learning, recognising to a fuller extent that learning occurs in context, learning is active, learning is social, learning is reflective. So is quality — and e-quality!