A number of ethnographic approaches are available to gather requirements where they emerge, i.e. in the workplace of future system users.
Most of these approaches do not provide guidance and software tool support for on-site analysts.
In this paper we present a tool-supported contextual method that combines key benefits of contextual inquiry and scenario-based techniques. It aims to improve guidance and support for on-site analysts performing a contextual requirements discovery.
We applied this method in the Austrian Alps to discover stakeholder’s requirements for a ski tour navigation system. This paper reports on this inquiry and analyses its results. Moreover, we discuss lessons learned and conclusions.
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