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2017 | OriginalPaper | Buchkapitel

Semiotic Engineering to Define a Declarative Citizen Language

verfasst von : Lilian Mendes Cunha, Claudia Cappelli, Flávia Maria Santoro

Erschienen in: Human Interface and the Management of Information: Supporting Learning, Decision-Making and Collaboration

Verlag: Springer International Publishing

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Abstract

The Brazilian Public Administration (PA) intends to turn its business process transparent, but the language choice was BPMN. Current research observes that the declarative language can partially fit the PA’s constraints. However declarative language is not easy for the citizen to understand. In our case study, we found evidence of it by using the Communicability Evaluation Method. Thus, in this paper, we propose a preliminary version of a new declarative language.

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Metadaten
Titel
Semiotic Engineering to Define a Declarative Citizen Language
verfasst von
Lilian Mendes Cunha
Claudia Cappelli
Flávia Maria Santoro
Copyright-Jahr
2017
DOI
https://doi.org/10.1007/978-3-319-58524-6_40

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