Ausgabe 1/2015
Inhalt (9 Artikel)
Empirical article
Competition behavior in service frequency for U.S. airlines
Kuangnen Cheng, Hui-Ping Chen, Jason Z.-H. Lee
Empirical article
Investing in customer loyalty: the moderating role of relational characteristics
M. S. Balaji
Empirical article
Shaping innovation in European knowledge-intensive business services
Christiane Hipp, Jorge Gallego, Luis Rubalcaba
Empirical Article
The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
María Mar del Alonso-Almeida, Llorenç Bagur-Femenías, Josep Llach
Empirical article
Innovation modes and strategies in knowledge intensive business services
Anna-Leena Asikainen
Empirical Article
Developing service innovation capability in the hotel industry
Ta-Wei Tang, Michael Chih-Hung Wang, Ya-Yun Tang
Empirical Article
A chance discovery-based approach for new product–service system (PSS) concepts
Hyunseok Park, Janghyeok Yoon
Theoretical Article
Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model
Kanghwa Choi, DonHee Lee, David L. Olson
Theoretical article
Adopting e-finance: decomposing the technology acceptance model for investors
Alireza Abroud, Yap Voon Choong, Saravanan Muthaiyah, David Yong Gun Fie