Ausgabe 1/2019
Inhalt (9 Artikel)
Theoretical article
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view
Shiu-Wan Hung, Min-Jhih Cheng, Pei-Chun Chiu
Theoretical article
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
DongHee Kim, SooCheong Shawn Jang
Open Access
Empirical article
Multi-factor service design: identification and consideration of multiple factors of the service in its design process
Chiehyeon Lim, Ki-Hun Kim, Min-Jun Kim, Kwang-Jae Kim
Empirical article
Determinants of brand localization in international markets
Insik Jeong, Jong-Ho Lee, Eunmi Kim
Empirical article
The industrial impact and competitive advantage of China’s ICT industry
Yongfei Li, Sang-Gun Lee, Myungjai Kong
Empirical article
A value co-creation model in brand tribes: the effect of luxury cruise consumers’ power perception
Yuan Lee, Insin Kim
Empirical article
The effect of customer social status and dissatisfaction on service performance
Dana Yagil, Hana Medler-Liraz
Empirical article
Determinants of export performance: differences between service and manufacturing SMEs
Anna Lejpras
Empirical article
From retail innovation and image to loyalty: moderating effects of product type
Beatriz Moliner-Velázquez, Maria Fuentes-Blasco, David Servera-Francés, Irene Gil-Saura