Ausgabe 2/2011
Inhalt (6 Artikel)
Empirical article
Improving human capital through knowledge management practices in knowledge-intensive business services
Daniel Palacios-Marques, Ignacio Gil-Pechuán, Seongbae Lim
Empirical article
The internationalization of soft-services: entry modes and main determinants in the Spanish hotel industry
José Pla-Barber, Fidel León-Darder, Cristina Villar
Innovation and imitation effects in Metaverse service adoption
Sang-Gun Lee, Silvana Trimi, Won Ki Byun, Mincheol Kang
Review article
Innovation management in service firms: a research agenda
Lucia Crevani, Kristina Palm, Annika Schilling