Ausgabe 3/2012
Inhalt (7 Artikel)
Empirical article
Innovation and imitation effects in the mobile telecommunication service market
Sang-Gun Lee, Byeonghwa Park, Si-Hyeon Kim, Hong-Hee Lee
Empirical Article
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
Sunran Jeon, Min-su Kim
Empirical Article
Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
Sang-Man Kim, Jae-Young Oh
Empirical Article
Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach
Sojung Kim, Byungun Yoon
Original Paper
Interpretive structural modeling for E-electricity utility service
Suchismita Satapathy, Saroj K. Patel, Amitabha Biswas, Pravudatta Mishra
Empirical article
The moderating effect of innovation protection mechanisms on the competitiveness of service firms
Insu Cho, Heejun Park, Joseph Kichul Kim