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Zeitschrift

Service Business

An International Journal

Service Business OnlineFirst articles

12.02.2019 | Empirical article

The relationship among competitive advantage, catch-up, and linkage effects: a comparative study on ICT industry between South Korea and India

This study examined the relationship among competitive advantage, catch-up, and linkage effects using Input–Output (IO) data of the information and communications technology (ICT) industry between South Korea and India. ICT industry was classified …

09.01.2019 | Empirical article

How to boost frontline employee service recovery performance: the role of cultural intelligence

Satisfying complaining customers is challenging, especially when dealing with the increasing number of customers with culturally diverse backgrounds. The purpose of this study is to show whether and how frontline employee cultural intelligence …

14.12.2018 | Empirical article

Motivation triggers for customer participation in value co-creation

Innovative new ideas are no longer bound by internal R&D efforts of the organisation. Many successful innovation ideas stem from external sources, especially engaged customers. This study investigates motivation triggers for customer participation …

10.12.2018 | Empirical article

Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance

The purpose of this study is to explore the role of logistics strategies (flexibility, collaboration, and differentiation) as antecedents of supply chain agility (SCA) and financial performance. Toward this end, we develop an integrative model …

16.11.2018 | Empirical article

Innovation type and external knowledge search strategies in KIBS: evidence from Canada

Do different types of innovation require distinct kinds of external knowledge search strategies? This paper explores this question using an original innovation survey of 385 KIBS firms in Ontario (Canada). Applying ordered regression analysis, we …

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Über diese Zeitschrift

Service Business presents the most advanced business research on the service sector. International and multidisciplinary in approach, the journal investigates both the profit and non-profit areas of the service sector.

Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies. Moreover, they explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications and future research opportunities in the service sector.

The editorial review board, consisting of leading international scholars and practitioners, ensures top-quality content. Readers will find rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, case studies, book reviews, conference reports, and periodic special issues.

Officially cited as: Serv Bus

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