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Zeitschrift

Service Business

An International Journal

Service Business OnlineFirst articles

03.11.2018 | Empirical Article

Dimensions of behavior and proactive improvement in hotel outsourcing relationships: the role of justice

This study shows the role of justice as a success factor in hotel outsourcing relationships. More specifically, it investigates the associations between two different dimensions of justice (procedural and distributive) and attitudes and behaviors …

01.11.2018 | Empirical article

Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach

This study develops a simulation model that can describe the accurate working environment of emergency room by analyzing the effects of both work pressure and burnout. For this purpose, we consider burnout as a critical factor that plays a role in …

01.11.2018 | Empirical article

The role of customer operant resources in health care value creation

Service-dominant logic advocates that customers co-create value with a firm by contributing operant resources. However, do their operant resources contribute to improving the co-created value, or are they just a must? To address this question …

27.10.2018 | Empirical article

Using voting decisions to identify shocks in the financial services industry

This paper assesses the effects of industry shocks on shareholder votes in the financial services industry. We analyze votes on managers’ proposals for executive compensation and the election of directors in NASDAQ financial companies from 2003 to …

09.10.2018 | Empirical article

Effects of key value co-creation elements in the healthcare system: focusing on technology applications

Value co-creation is an important aspect of innovation in organizations, especially in the healthcare industry. The purpose of this paper is to examine the effects of key value co-creation elements and intention to participate in the process on …

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Über diese Zeitschrift

Service Business presents the most advanced business research on the service sector. International and multidisciplinary in approach, the journal investigates both the profit and non-profit areas of the service sector.

Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies. Moreover, they explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications and future research opportunities in the service sector.

The editorial review board, consisting of leading international scholars and practitioners, ensures top-quality content. Readers will find rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, case studies, book reviews, conference reports, and periodic special issues.

Officially cited as: Serv Bus

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