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Zeitschrift

Service Business

An International Journal

Service Business OnlineFirst articles

19.09.2018 | Empirical article

Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator

Frontline service employee innovative behavior is “the moment of truth” that significantly affects organizational performance. Yet, little research has investigated the effect of organizational intellectual capital on frontline service employee …

18.09.2018 | Empirical article

Building corporate reputation, overcoming consumer skepticism, and establishing trust: choosing the right message types and social causes in the restaurant industry

This study aims to examine the effects of message type and adoption of various social-cause categories on consumers’ reactions in building trust, reducing consumer skepticism, and bolstering corporate reputations within the restaurant and …

17.09.2018 | Empirical article

Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types

With the advent of the Internet and mobile technologies, shopping behavior has become increasingly complex due to the variety of channels providing consumers with various options to search and buy. However, contrary to our common belief, offline …

14.09.2018 | Empirical article

Test of an integrative model of travel-related social media users’ switching intentions

An integrative model of travel-related social media (TSM) users’ switching intentions is proposed and tested. Data were collected from 393 Korean TSM users. The structural equation modeling results reveal that TSM users’ confirmation of …

28.08.2018 | Empirical article

Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms

Research demonstrates a tradeoff between service quantity and service quality that creates a tension for firms who wish to incentivize both aspects of service performance. We propose a category of speed-intensive services in which prompt …

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Über diese Zeitschrift

Service Business presents the most advanced business research on the service sector. International and multidisciplinary in approach, the journal investigates both the profit and non-profit areas of the service sector.

Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies. Moreover, they explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications and future research opportunities in the service sector.

The editorial review board, consisting of leading international scholars and practitioners, ensures top-quality content. Readers will find rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, case studies, book reviews, conference reports, and periodic special issues.

Officially cited as: Serv Bus

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