Skip to main content
Erschienen in: Journal of the Academy of Marketing Science 1/2008

01.03.2008 | Conceptual/Theoretical Paper

Service-dominant logic: continuing the evolution

verfasst von: Stephen L. Vargo, Robert F. Lusch

Erschienen in: Journal of the Academy of Marketing Science | Ausgabe 1/2008

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Since the introductory article for what has become known as the “service-dominant (S-D) logic of marketing,” “Evolving to a New Dominant Logic for Marketing,” was published in the Journal of Marketing (Vargo, S. L., & Lusch, R. F. (2004a)), there has been considerable discussion and elaboration of its specifics. This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP. Directions for future work are also discussed.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Abela, A. V., & Murphy, P. E. (2008). Marketing with integrity: Ethics and the service dominant logic for marketing. (in this issue). Abela, A. V., & Murphy, P. E. (2008). Marketing with integrity: Ethics and the service dominant logic for marketing. (in this issue).
Zurück zum Zitat Achrol, R., & Kotler, P. (2006). The service-dominant logic for marketing: A critique. In R. F. Lusch, & S. L. Vargo (Eds.), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 320–333). Armonk, NY: ME Sharpe. Achrol, R., & Kotler, P. (2006). The service-dominant logic for marketing: A critique. In R. F. Lusch, & S. L. Vargo (Eds.), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 320–333). Armonk, NY: ME Sharpe.
Zurück zum Zitat Aitken, R., Ballantyne, D., Osborne, P., & Williams, J. (2006). Introduction to the special issue on the service-dominant logic of marketing: Insights from The Otago Forum. Market Theory, 6, 275–281 (Sept).CrossRef Aitken, R., Ballantyne, D., Osborne, P., & Williams, J. (2006). Introduction to the special issue on the service-dominant logic of marketing: Insights from The Otago Forum. Market Theory, 6, 275–281 (Sept).CrossRef
Zurück zum Zitat Alderson, W. (1957). Marketing behavior and executive action: A functionalist approach to marketing theory. Homewood IL: Richard D. Irwin. Alderson, W. (1957). Marketing behavior and executive action: A functionalist approach to marketing theory. Homewood IL: Richard D. Irwin.
Zurück zum Zitat Arnould, E. J. (2006). Service-dominant logic and consumer culture theory: Natural allies in an emerging paradigm. Marketing Theory, 6(3), 293–298. Arnould, E. J. (2006). Service-dominant logic and consumer culture theory: Natural allies in an emerging paradigm. Marketing Theory, 6(3), 293–298.
Zurück zum Zitat Ballantyne, D. (2004). Dialogue and its role in the development of knowledge. Journal of Business and Industrial Marketing, 19(2), 114–123.CrossRef Ballantyne, D. (2004). Dialogue and its role in the development of knowledge. Journal of Business and Industrial Marketing, 19(2), 114–123.CrossRef
Zurück zum Zitat Ballantyne, D., & Varey, R. J. (2006). Introducing a dialogical orientation to the service-dominant logic of marketing. In R. F. Lusch, & S. L. Vargo (Eds.), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 224–235). Armonk, NY: ME Sharpe. Ballantyne, D., & Varey, R. J. (2006). Introducing a dialogical orientation to the service-dominant logic of marketing. In R. F. Lusch, & S. L. Vargo (Eds.), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 224–235). Armonk, NY: ME Sharpe.
Zurück zum Zitat Bastiat, F. (1848/1964). Selected essays on political economy, S. Cain, trans., G. B. de Huszar, ed., Princeton, NJ: D. Van Nordstrand. Bastiat, F. (1848/1964). Selected essays on political economy, S. Cain, trans., G. B. de Huszar, ed., Princeton, NJ: D. Van Nordstrand.
Zurück zum Zitat Bolton, R. (2004). Invited commentaries on evolving to a new dominant logic for marketing. Journal of Marketing, 68, 18–27, (January). Bolton, R. (2004). Invited commentaries on evolving to a new dominant logic for marketing. Journal of Marketing, 68, 18–27, (January).
Zurück zum Zitat Deighton, J. (1992). The consumption of performance. Journal of Consumer Research, 19(3), 362–373, (December).CrossRef Deighton, J. (1992). The consumption of performance. Journal of Consumer Research, 19(3), 362–373, (December).CrossRef
Zurück zum Zitat Gronroos, C. (2006). What can service logic offer marketing theory? In R. F. Lusch, & S. L. Vargo (Eds.), The Service-dominant logic of marketing: Dialog, debate, and directions (pp. 354–364). Armonk, NY: ME Sharpe. Gronroos, C. (2006). What can service logic offer marketing theory? In R. F. Lusch, & S. L. Vargo (Eds.), The Service-dominant logic of marketing: Dialog, debate, and directions (pp. 354–364). Armonk, NY: ME Sharpe.
Zurück zum Zitat Gummesson, E. (2006). Many-to-many marketing as grand theory. In Lusch, R. F., & Vargo, S. L. (eds), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 339–353), Armonk, NY: ME Sharpe. Gummesson, E. (2006). Many-to-many marketing as grand theory. In Lusch, R. F., & Vargo, S. L. (eds), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 339–353), Armonk, NY: ME Sharpe.
Zurück zum Zitat Hakansson, H., & Snehota, I. (1995). Developing relationships in business newtworks. London: Routledge. Hakansson, H., & Snehota, I. (1995). Developing relationships in business newtworks. London: Routledge.
Zurück zum Zitat Hunt, S. (1992). Marketing is.... Journal of the Academy of Marketing Science, 20, 301–311, (Fall).CrossRef Hunt, S. (1992). Marketing is.... Journal of the Academy of Marketing Science, 20, 301–311, (Fall).CrossRef
Zurück zum Zitat Hunt, S. (2002). Foundations of marketing theory: Toward a general theoryof marketing. Armonk, NY: M.E. Sharpe. Hunt, S. (2002). Foundations of marketing theory: Toward a general theoryof marketing. Armonk, NY: M.E. Sharpe.
Zurück zum Zitat Kohli, A. K. (2006). Dynamic integration: Extending the concept of resource integration. Marketing Theory, 6(3), 290–291. Kohli, A. K. (2006). Dynamic integration: Extending the concept of resource integration. Marketing Theory, 6(3), 290–291.
Zurück zum Zitat Kotler, S. J., & Zaltman, G. (1971). Social marketing: An approach to planned social change. Journal of Marketing, 35(3), 3–12.CrossRef Kotler, S. J., & Zaltman, G. (1971). Social marketing: An approach to planned social change. Journal of Marketing, 35(3), 3–12.CrossRef
Zurück zum Zitat Levy, S. J. (1959). Symbols for sale. Harvard business Review, 37, 117–124, (July–August). Levy, S. J. (1959). Symbols for sale. Harvard business Review, 37, 117–124, (July–August).
Zurück zum Zitat Lusch, R. F. (2006). The small and long view. Journal of Macromarketing, 26, 240–244, (December).CrossRef Lusch, R. F. (2006). The small and long view. Journal of Macromarketing, 26, 240–244, (December).CrossRef
Zurück zum Zitat Lusch, R. F., & Vargo, S. L. (2006a). The service-dominant logic of marketing: Reactions, reflections, and refinements. Marketing Theory, 6(3), 281–288.CrossRef Lusch, R. F., & Vargo, S. L. (2006a). The service-dominant logic of marketing: Reactions, reflections, and refinements. Marketing Theory, 6(3), 281–288.CrossRef
Zurück zum Zitat Lusch, R. F., & Vargo, S. L. (2006b). The service-dominant logic of marketing: Dialog, debate, and directions, Armonk, NY: M.E. Sharpe. Lusch, R. F., & Vargo, S. L. (2006b). The service-dominant logic of marketing: Dialog, debate, and directions, Armonk, NY: M.E. Sharpe.
Zurück zum Zitat Lusch, R. F., & Vargo, S. L. (2006c). Service-dominant logic as a foundation for a general theory. In R. F. Lusch, & S. L. Vargo (Eds.), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 406–420). Armonk, NY: ME Sharpe. Lusch, R. F., & Vargo, S. L. (2006c). Service-dominant logic as a foundation for a general theory. In R. F. Lusch, & S. L. Vargo (Eds.), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 406–420). Armonk, NY: ME Sharpe.
Zurück zum Zitat Lusch, R. F., Vargo, S. L., & Malter, A. (2006). Marketing as service-exchange: Taking a leadership role in global marketing management. Organizational Dynamics, 35(3), 264–278.CrossRef Lusch, R. F., Vargo, S. L., & Malter, A. (2006). Marketing as service-exchange: Taking a leadership role in global marketing management. Organizational Dynamics, 35(3), 264–278.CrossRef
Zurück zum Zitat Lusch, R. F., Vargo, S. L., & O’Brien, M. (2007). Competing through service: Insights from service-dominant logic. Journal of Retailing, 83(1), 5–18.CrossRef Lusch, R. F., Vargo, S. L., & O’Brien, M. (2007). Competing through service: Insights from service-dominant logic. Journal of Retailing, 83(1), 5–18.CrossRef
Zurück zum Zitat Michel, S., Stephen, W., & Gallen, A. S. (2008). Exploring and categorizing discontinuous innovations: A service-dominant logic perspective. Journal of the Academy of Marketing Science, (this issue). Michel, S., Stephen, W., & Gallen, A. S. (2008). Exploring and categorizing discontinuous innovations: A service-dominant logic perspective. Journal of the Academy of Marketing Science, (this issue).
Zurück zum Zitat Maglio, P. P., & Spohrer, J. (2008). Fundamentals of service science. Journal of the Academy of Marketing Science, (this issue). Maglio, P. P., & Spohrer, J. (2008). Fundamentals of service science. Journal of the Academy of Marketing Science, (this issue).
Zurück zum Zitat Normann, R. (2001). Reframing business: When the map changes the landscape. Chichester, New Sussex: Wiley. Normann, R. (2001). Reframing business: When the map changes the landscape. Chichester, New Sussex: Wiley.
Zurück zum Zitat Payne, A., Storbacka, K, & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, (this issue). Payne, A., Storbacka, K, & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, (this issue).
Zurück zum Zitat Penaloza, L., & Venkatesh, A. (2006). Further evolving the new dominant logic of marketing: From services to the construction of markets. Marketing Theory, 6(3), 299–316.CrossRef Penaloza, L., & Venkatesh, A. (2006). Further evolving the new dominant logic of marketing: From services to the construction of markets. Marketing Theory, 6(3), 299–316.CrossRef
Zurück zum Zitat Shemebri, S. (2006). Rationalizing service logic, or understanding services as experience? Marketing Theory, 6(3), 381–392.CrossRef Shemebri, S. (2006). Rationalizing service logic, or understanding services as experience? Marketing Theory, 6(3), 381–392.CrossRef
Zurück zum Zitat Spohrer, J., Maglio, P. P., Bailey, J., & Gruhl, D. (2007). Steps toward a science of service systems. IEEE Computer Society, 40, 71–77, (January). Spohrer, J., Maglio, P. P., Bailey, J., & Gruhl, D. (2007). Steps toward a science of service systems. IEEE Computer Society, 40, 71–77, (January).
Zurück zum Zitat Vargo, S. L. (2007). On a theory of markets and marketing: From positively normative to normatively positive. Australasian Journal of Marketing, (in press). Vargo, S. L. (2007). On a theory of markets and marketing: From positively normative to normatively positive. Australasian Journal of Marketing, (in press).
Zurück zum Zitat Vargo, S. L., & Lusch, R. F. (2004a). Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1–17, (January).CrossRef Vargo, S. L., & Lusch, R. F. (2004a). Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1–17, (January).CrossRef
Zurück zum Zitat Vargo, S. L., & Lusch, R. F. (2004b). The four services marketing myths: Remnants from a manufacturing model. Journal of Service Research, 324–335, (May). Vargo, S. L., & Lusch, R. F. (2004b). The four services marketing myths: Remnants from a manufacturing model. Journal of Service Research, 324–335, (May).
Zurück zum Zitat Vargo, S. L., & Lusch, R. F. (2006). Service-dominant logic: What it is, what it is not, what it might be. In R. F. Lusch, & S. L. Vargo (Eds.), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 43–56). Armonk, NY: ME Sharpe. Vargo, S. L., & Lusch, R. F. (2006). Service-dominant logic: What it is, what it is not, what it might be. In R. F. Lusch, & S. L. Vargo (Eds.), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 43–56). Armonk, NY: ME Sharpe.
Zurück zum Zitat Vargo, S. L., & Lusch, R. F. (2008). Why service. Journal of the Academy of Marketing Science (this issue). Vargo, S. L., & Lusch, R. F. (2008). Why service. Journal of the Academy of Marketing Science (this issue).
Zurück zum Zitat Vargo, S. L., & Morgan, F. W. (2005). An historical reexamination of the nature of exchange: The service-dominant perspective. Journal of Macromarketing, 25(1), 42–53.CrossRef Vargo, S. L., & Morgan, F. W. (2005). An historical reexamination of the nature of exchange: The service-dominant perspective. Journal of Macromarketing, 25(1), 42–53.CrossRef
Zurück zum Zitat Venkatesh, A., Penaloza, L., & Firat, F. (2006). The market as a sign system and the logic of the market. In R. F. Lusch, & S. L. Vargo (Eds.), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 251–265). Armonk, NY: ME Sharpe. Venkatesh, A., Penaloza, L., & Firat, F. (2006). The market as a sign system and the logic of the market. In R. F. Lusch, & S. L. Vargo (Eds.), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 251–265). Armonk, NY: ME Sharpe.
Metadaten
Titel
Service-dominant logic: continuing the evolution
verfasst von
Stephen L. Vargo
Robert F. Lusch
Publikationsdatum
01.03.2008
Verlag
Springer US
Erschienen in
Journal of the Academy of Marketing Science / Ausgabe 1/2008
Print ISSN: 0092-0703
Elektronische ISSN: 1552-7824
DOI
https://doi.org/10.1007/s11747-007-0069-6

Weitere Artikel der Ausgabe 1/2008

Journal of the Academy of Marketing Science 1/2008 Zur Ausgabe

Conceptual/Theoretical Paper

Fundamentals of service science