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2015 | OriginalPaper | Buchkapitel

3. Service Innovation

verfasst von : Marc Kohler, Björn Schmitz, Andreas Neus

Erschienen in: Fundamentals of Service Systems

Verlag: Springer International Publishing

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Abstract

This chapter gives an introduction to innovation management in a services context. First, basic definitions and types of innovation are presented. The history of service innovation research and its origins in manufacturing innovation are outlined. The main part of this chapter introduces and applies relevant concrete methods that can support projects for new services development. The last section elaborates on the servitization of manufacturing. It emphasizes the importance of services for the manufacturing industry and presents five types of integrated product service offerings.

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Fußnoten
1
This does not mean that there are no physical resources involved in providing a service. The difference to other PSS types is rather that the customer does not buy a product but a certain result or capability which was prior delivered through a product. The way in which these results or capabilities are achieved is not specified any more. Instead, the provider is free in choosing how the predefined results or capabilities are to be achieved.
 
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Metadaten
Titel
Service Innovation
verfasst von
Marc Kohler
Björn Schmitz
Andreas Neus
Copyright-Jahr
2015
DOI
https://doi.org/10.1007/978-3-319-23195-2_3